MICHAEL BANKS
Lehigh Acres,USA
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
6
6
years of professional experience
Work History
Barista
White Bison
Franklin, Tennessee
12.2022 - 03.2026
- Maintained clean, organized, and well-stocked checkout areas, enhancing customer experience and facilitating efficient transactions.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Collaborated with customer service leaders and area managers to resolve guest issues, ensuring satisfaction and fostering loyalty.
- Provided customized meal options to enhance guest satisfaction.
- Restocked shelves with current merchandise, ensuring product availability and improving customer convenience.
- Maintained clean and organized stockroom in support of team productivity.
- Cooked meals for guests based on their orders.
Cashier
Twice Daily
Franklin, Tn
01.2021 - 12.2022
- Informed customers of promotions and special offers to increase sales.
- Educated customers on promotions and special offers, enhancing their shopping experience.
- Assisted supervisory team in fulfilling customer requirements to meet customer needs.
- Maintained clean, organized, and well-stocked checkout areas to support efficient customer transactions.
- Trained new retail team members on customer service and company policies, ensuring consistent service quality.
Cashier
Shell Station
Spring Hill, Tennessee
01.2020 - 01.2021
- Maintained clean, organized, and well-stocked checkout areas, enhancing customer experience and facilitating efficient transactions.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Collaborated with customer service leaders and area managers to resolve guest issues, ensuring satisfaction and fostering loyalty.
- Provided customized meal options to enhance guest satisfaction.
- Restocked shelves with current merchandise, ensuring product availability and improving customer convenience.
- Maintained clean and organized stockroom in support of team productivity.
- Cooked meals for guests based on their orders.
Education
High School Diploma -
Whites Adult High School
Sevierville, TN06-2013
Skills
- Customer Service
- Product Recommendations
- Payment Collection
- Cash handling
- Cooking
- Food preparation
- Food Safety Compliance
- Time management
- Training and Mentoring
- Sanitation practices
- Strong recall
- Effective communication
Timeline
Barista
White Bison
12.2022 - 03.2026
Cashier
Twice Daily
01.2021 - 12.2022
Cashier
Shell Station
01.2020 - 01.2021
High School Diploma -
Whites Adult High School