Michael Barnes
Las Vegas,NV
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at The Mob Museum. Skilled in guest accommodations and team leadership, I excel in high-pressure environments, consistently delivering exceptional service. My expertise in computer skills and attention to detail have driven positive outcomes, achieving a significant increase in guest retention rates. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
The Mob Museum
Las Vegas, NV
07.2023 - 02.2024
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Desk Agent
EOS Fitness
Las Vegas, NV
02.2023 - 07.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Lifeguard
Mandalay Bay
Las Vegas, NV
07.2022 - 10.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Usher
Las Vegas Motor Speedway
Las Vegas, NV
09.2021 - 05.2022
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Front Desk Agent
Travelodge By Wyndham
Las Vegas, NV
09.2021 - 12.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05.2022
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Attention to Detail
- Recordkeeping and File Management
- Team Building and Leadership
- Office Management
Timeline
Guest Service Representative
The Mob Museum
07.2023 - 02.2024
Front Desk Agent
EOS Fitness
02.2023 - 07.2023
Lifeguard
Mandalay Bay
07.2022 - 10.2022
Usher
Las Vegas Motor Speedway
09.2021 - 05.2022
Front Desk Agent
Travelodge By Wyndham
09.2021 - 12.2021
High School Diploma -
Las Vegas High School