Michael Bartlett
Highlands Ranch,CO
Summary
Motivated and results-driven professional with a track record of success in sales, business development, customer service, and team leadership. Seeking a Lead/Senior Customer Service or Account Management role to leverage my skills and drive organizational growth.
Overview
9
9
years of professional experience
Work History
Sales Development Representative
Hotel Engine
01.2023 - 08.2023
- Conducted daily cold calls to reach and engage with a minimum of 65 prospects, resulting in expanded sales opportunities
- Generated and confirmed a robust sales pipeline, setting Account Executives up for success
- Utilized various sales platforms, including ZoomInfo, Outreach, SalesForce, Gong, ChatGPT, to optimize customer outreach
- Departed the company with an outstanding achievement of generating $8.4 million in new sales pipeline
Project Production Manager
Power Home Remodeling
03.2022 - 09.2022
- Conducted pre-installation inspections after point-of-sale, ensuring high-quality project delivery
- Successfully uphold additional products/materials to enhance project outcomes and achieve bonus opportunities
- Managed and tracked numerous projects using Power’s Nitro CRM platform
- Demonstrated versatility by leading various installation services to repair previous projects while balancing daily responsibilities
- Trained new hires on pre-installation inspections, the Nitro platform, and project management expectations/best practices
Customer Development Representative/Team Lead
Power Home Remodeling
05.2021 - 03.2022
- Generated sales leads through effective canvassing of residential territories, utilizing door-to-door marketing techniques
- Promoted to Team Lead by exemplifying outstanding performance and leadership qualities
- Achieved Top Team recognition during the first full quarter as a Team Lead
- Managed team of 6+ individuals, overseeing daily logistics and strategy for the designated territory
- Actively recruited new team members via social media platforms and word-of-mouth networking
Key Account Manager
Integrated DNA Technologies
11.2018 - 03.2021
- Effectively collaborated cross-functionally with various internal departments, both locally and overseas, to address unique customer requests, negotiate pricing, generate price quotes, and ensure timely order fulfillment
- Managed customer complaints, new order requests, and order inquiries for assigned accounts with efficiency and professionalism
- Analyzed key account metrics to drive process improvements and consistently delivery high-quality service
Customer Care Advocate
Integrated DNA Technologies
01.2018 - 11.2018
- Utilized applications such as Salesforce, Coliseum, SAP, and Microsoft Office suite applications to efficiently handle high volume of customer inquiries via phone calls, emails, and web chats
- Assisted customers with order inquiries, website navigation, and product troubleshooting, ensuring a positive customer experience
Market Research Intern
Iowa Energy/John Deere Classic Tournament
08.2016 - 05.2017
- Collaborated on a team to develop innovative marketing themes aimed at expanding the target audience and increasing ticket sales
- Conducted in-depth industry research to identify optimal target demographics and pricing strategies
- Produced comprehensive research reports and presentations for executives at Iowa Energy D-League professional basketball and the John Deere Classic (PGA)
Finance Intern
Abbott Laboratories
05.2014 - 08.2014
- Provided critical analytical support for P&L development on licensing and acquisition deals
- Consolidated financial planning data from various manufacturing sites and performed in-depth analysis using MS Excel and internal ERP systems
- Delivered detailed analysis and reported discrepancies to Finance Department stakeholders through complex excel spreadsheets
Education
BBA - Marketing
University of Iowa
Iowa City, IA08.2017
Skills
Sales and Business Development
Customer Service and Operations
Team Leadership and Management
Project Management
CRM Utilization (Nitro, Salesforce)
Prospecting and Lead Generation
Cold Calling/Door-to-Door Marketing and Sales Outreach
Cross-Functional Collaboration
Market Research and Analysis
Data Consolidation and Reporting
Proficiency in Microsoft Office Suite Applications
Timeline
Sales Development Representative
Hotel Engine
01.2023 - 08.2023
Project Production Manager
Power Home Remodeling
03.2022 - 09.2022
Customer Development Representative/Team Lead
Power Home Remodeling
05.2021 - 03.2022
Key Account Manager
Integrated DNA Technologies
11.2018 - 03.2021
Customer Care Advocate
Integrated DNA Technologies
01.2018 - 11.2018
Market Research Intern
Iowa Energy/John Deere Classic Tournament
08.2016 - 05.2017
Finance Intern
Abbott Laboratories
05.2014 - 08.2014
BBA - Marketing
University of Iowa
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