Michael Battersby
Truck Service Manager
Florence,SC
Summary
Seasoned Service Manager bringing 11 years of Heavy Duty Truck Management experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Energetic leader promotes 12 years of industry experience with superior record of accomplishment. Ambitious and highly motivated surpasses demanding objectives and achieves or exceeds set goals.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Shop Operations and training in Front Desk and Technicians. Motivated to learn, grow and excel.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Truck Service Manager
TA Operating LLC
Florence, SC
06.2010 - Current
- Worked at 4 Different Locations within the company and brought all to exceptional standards.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Organized ongoing maintenance schedules to boost system performance.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Guided techs on technical repair, tool usage and equipment operation.
- Set and administered department budgets for expenditures, materials and labor in SAP system.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 60% Over the course of 5 years at current location.
- Hired and trained new Technicians/Lube/Tire workers to improve efficiency of department and cultivate productive work atmosphere.
Education
High School Diploma -
Delaware Valley High School
Matamoras, PA 08.2003 - 06.2007
No Degree - Professional Pilot Program
Spartan College of Aviator
Tulsa, OK 09.2007 - 12.2008
No Degree - Business
Luzerne County Community College
Nanticoke, PA 01.2009 - 05.2010
Skills
Proficient in Microsoft Office
Customer service management
Budgeting Using SAP
Technical Support
Upselling
Employee supervision
Staff Management
Establishing vision
Timeline
Truck Service Manager
TA Operating LLC
06.2010 - Current
No Degree - Business
Luzerne County Community College
01.2009 - 05.2010
No Degree - Professional Pilot Program
Spartan College of Aviator
09.2007 - 12.2008
High School Diploma -
Delaware Valley High School
08.2003 - 06.2007