Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Bautista

Sun Valley,CA

Summary

Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Responsible Barista Shift Manager with two years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.

Overview

16
16
years of professional experience

Work History

Sales Advisor

Club Demonstration Services
01.2008 - 03.2020
  • Demonstrated features, answered questions and offered solutions.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Utilized professional sales techniques to persuasively communicate with clients.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Built strong rapport with clients by understanding needs and clearly explaining products.

Barista/Shift Lead Supervisor

Starbucks
04.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

Bachelor of Science - Mechanical Engineering

California State University Northridge
Northridge, CA
05.2025

Associate of Arts - Liberal Arts And General Studies

Los Angeles Mission College
Sylmar, CA
06.2018

Skills

  • Sales
  • Product Knowledge
  • Product Sales
  • Promotional Understanding
  • Multitasking Abilities
  • Conflict Resolution
  • Barista Training
  • Supply Ordering

Timeline

Barista/Shift Lead Supervisor

Starbucks
04.2021 - Current

Sales Advisor

Club Demonstration Services
01.2008 - 03.2020

Bachelor of Science - Mechanical Engineering

California State University Northridge

Associate of Arts - Liberal Arts And General Studies

Los Angeles Mission College
Michael Bautista