Michael B. Cote
North Las Vegas,Nevada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Cox Communications
02.2021 - 12.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service/Sales Representative
Conduent Communications
07.2021 - 02.2022
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service Representative
Alorica
07.2019 - 10.2019
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
General Technician
Mavis Tire of Foley
11.2017 - 05.2019
- Performed routine and scheduled maintenance services including oil changes, lubrication, tire installation, and brake service
- Followed checklists to ensure all automotive systems were examined in accordance with manufacturers specifications
Automotive Mechanic
Allen Turner Hyundai
09.2011 - 09.2016
- Performed diagnostic computer analysis on vehicles to troubleshoot and develop corrective action plan
- Repaired and serviced automotive systems including; air conditioning, heating, suspension, engine, and drivetrain
- Conduct final analysis of all systems to meet manufacturers specifications
- Maintain safe and clean work environment to ensure compliance with company and improve efficiency in workplace
Lube Technician
Saturn of Salt Lake
07.2007 - 02.2010
- Performed routine and scheduled maintenance services including oil changes, lubrication, tire installation, and tune ups
- Performed state level emission and inspection program on vehicles as required
- Followed checklists to ensure all automotive systems were examined in accordance with manufacturers specifications
- Completed and maintained industry specific standards
Supervisor/Coach
O’Currance Teleservices
02.2004 - 05.2007
- Trained sales associates on sales techniques as well as product information
- Continuous training and staff development through monitoring, mentoring, and hands-on coaching techniques
- Resolved customer complaints and concerns in a timely and professional manner to ensure customer satisfaction
- Coordinated with product developers and marketers to make modifications to sales scripts to increase product sales
Customer Service Representative
Convergys
05.2002 - 12.2003
- Answered inbound calls for a major Satellite television company, handling activation, billing, programming, and technical calls
- Resolved customer complaints and concerns in a timely and professional manner to ensure customer satisfaction
Customer Service Representative
Communication and Commerce
02.2000 - 08.2001
- Customer Service Representative for Priceline.com
- Order entry and customer service for airline ticketing sales area
- Customer service representative for voicestream wireless
- Activations and setting up accounts for new cell phones
- Advanced activations where multiple phones and business or government accounts involved
Haulage Truck Driver
Kennecott Utah Copper
09.1990 - 12.1999
- Refinery general labor and systemsman in tankhouse
- Haulage truck driver in open pit mine
Education
Associate of Applied Science - Electronic Technology
Pensacola State College
Pensacola, FL12-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service/Sales Representative
Conduent Communications
07.2021 - 02.2022
Customer Service Representative
Cox Communications
02.2021 - 12.2024
Customer Service Representative
Alorica
07.2019 - 10.2019
General Technician
Mavis Tire of Foley
11.2017 - 05.2019
Automotive Mechanic
Allen Turner Hyundai
09.2011 - 09.2016
Lube Technician
Saturn of Salt Lake
07.2007 - 02.2010
Supervisor/Coach
O’Currance Teleservices
02.2004 - 05.2007
Customer Service Representative
Convergys
05.2002 - 12.2003
Customer Service Representative
Communication and Commerce
02.2000 - 08.2001
Haulage Truck Driver
Kennecott Utah Copper
09.1990 - 12.1999
Associate of Applied Science - Electronic Technology
Pensacola State College
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
James SchumacherJames Schumacher
Residential Cable Technician at Cox CommunicationsResidential Cable Technician at Cox Communications
Nehemiah WeathersbyNehemiah Weathersby
Helper/Plumber Trainee at Great Plumbing ServiceHelper/Plumber Trainee at Great Plumbing Service