MICHAEL BEALE BROWN
Houston,TX
Summary
Dedicated and passionate professional with diverse range of experience. Eager to contribute to the growth of your company. Consistently demonstrates strong commitment to customer satisfaction and hones problem-solving skills to thrive in fast-paced environments. Proven track record of success, confident in ability to make valuable contributions to your team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Synergenx
08.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Lead Valet Attendant
Hotel ZaZa
01.2024 - 07.2024
- Assisted customers with luggage and other personal belongings when necessary, demonstrating exceptional customer service skills
- Park and retrieve vehicles in a safe efficient manner, ensuring they are parked in designated areas
Logistics Specialist
Delegard Tool
10.2023 - 03.2024
- Organized and managed the inventory of all incoming and outgoing shipments
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics
- Performed regular audits of inventory levels at warehouses of ensure accuracy
- Maintained accurate records of all deliveries using automated systems or manual documents
Lead Glazier
Ameristar Screen & Glass
07.2022 - 07.2023
- Coordinated with contractors, architects, and engineers to ensure proper glazing specifications
- Performed on-site repairs of broken or cracked glass panes while adhering to safety regulations
- Provided instructions to customers regarding proper care of new installations
- Measured, & cut glass for windows, doors, also Installed mirrors, shower enclosures, storefronts
Construction Worker
Earl And E Construction & Landscaping
01.2020 - 01.2021
- Transported materials from one site location to another using trucks or trailers
- Installed doors, windows, drywall, roofing systems, and other structural components
- Utilized power tools such as saws, drills and sanders when necessary on projects
- Mixed concrete, mortar and other materials to prepare building material
Food Handler & Hospitality
01.2015 - 01.2021
- Maintained great quality standards of customer service during high volume, fast paced operations
- Preparing food for customers, taking customer orders, answering to inquiries & cleaning cooking utensils
- Followed procedures for safe food preparation assembly and presentation
- Maintained a clean kitchen, properly washed and sort dishes as needed
- I have had the privilege of working with Cheesecake Factory, Cracker Barrel, five guys, and McDonalds ..etc)
Customer Service Retention Specialist
Nexxlinx Time Warner Cable
03.2019 - 12.2020
- Utilized CRM software systems to manage accounts, track progress, monitor trends
- Negotiated with customers on pricing and terms of service agreements & Maintained accurate records of customer interactions/transactions
- Analyzed customer data to identify potential retention opportunities,& Provided detailed explanations of company products and services
- Responded to customer inquiries and complaints via phone While Identifying customer needs and offered appropriate solutions
Education
High School Curriculum -
Katy High School
Katy, TXBroome Community College
Binghamton, NY01.2014
Skills
- Sanitation Procedures
- Food Safety Compliance
- Opening and closing procedures
- Product Merchandising
- Customer Service
- Cash Register Operation
- Shipping and receiving
Certification
OSHA 10 certified
Timeline
Lead Valet Attendant
Hotel ZaZa
01.2024 - 07.2024
Logistics Specialist
Delegard Tool
10.2023 - 03.2024
Customer Service Representative
Synergenx
08.2023 - 10.2024
Lead Glazier
Ameristar Screen & Glass
07.2022 - 07.2023
Construction Worker
Earl And E Construction & Landscaping
01.2020 - 01.2021
Customer Service Retention Specialist
Nexxlinx Time Warner Cable
03.2019 - 12.2020
Food Handler & Hospitality
01.2015 - 01.2021
High School Curriculum -
Katy High School
Broome Community College
OSHA 10 certified
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