Michael Beatty
Concord
Summary
Dynamic customer service representative with extensive experience in resolving complex inquiries and researching account issues in high-volume call center environments. Proficient in billing support, payment troubleshooting, and de-escalation, consistently delivering accurate, policy-aligned information. Recognized for exceptional communication skills, rapid problem-solving abilities, and professionalism in high-pressure situations. Eager to contribute a resolution-focused mindset to Walmart’s Electronic Payments Hotline team while building strong customer relationships and enhancing overall satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
FCR
Concord, NC
11.2021 - 04.2023
- Resolved customer inquiries and complaints by researching account details and following SOPs.
- Documented all call activity and maintained accurate logs for inbound and outbound interactions.
- Provided clear, accurate information to troubleshoot issues and resolve account concerns.
- Delivered personalized service while meeting quality, accuracy, and compliance standards.
- Demonstrated strong communication and problem-solving skills in a fast-paced environment.
Customer Service Representative
Teletech
Concord, NC
11.2017 - 01.2018
- Assisted customers with billing, payments, and account updates.
- Set up financial arrangements based on customer needs.
- Managed service connections/disconnections across multiple states.
- Updated customer records and ensured accuracy across multiple systems.
- Resolved account issues while maintaining compliance with company policies.
Electronics Associate
Walmart
Concord, NC
06.2014 - 05.2015
- Assisted customers with product questions and merchandise location.
- Operated registers and maintained inventory accuracy.
- Supported multiple departments and provided customer-focused service.
Education
High School Diploma -
Concord High School
Concord, NCTraining Program Certification - undefined
ReadyWork$
Skills
- Customer Issue Resolution
- Billing & Payment Support
- Root-Cause Analysis
- Call Center Operations
- Data Entry & Documentation
- Inbound/Outbound Calls
- Conflict De-escalation
- Time Management
- Team Collaboration
- Critical Thinking
Timeline
Customer Service Representative
FCR
11.2021 - 04.2023
Customer Service Representative
Teletech
11.2017 - 01.2018
Electronics Associate
Walmart
06.2014 - 05.2015
Training Program Certification - undefined
ReadyWork$
High School Diploma -
Concord High School