Michael Benise-Kissell
Aberdeen Proving Ground,MD
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments. Achieved team goals through effective collaboration and resolution of escalated customer support issues. Focused on continuous learning and seeking opportunities for growth.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Subway
Aberdeen Proving Ground, MD
03.2016 - Current
- Resolved customer concerns and service issues promptly to enhance customer satisfaction.
- Addressed phone and online customer service requests within designated turnaround time to meet customer expectations.
- Provided exceptional customer service to ensure customer satisfaction.
- Trained sandwich artists on guest service standards and order accuracy to ensure high-quality service.
- Coordinated daily shift coverage and front counter service operations
- Oversaw Subway POS transactions, cash handling, and register balancing
- Managed weekly store budgets
- Monitored food safety, cleanliness, and sanitation across service areas
Temp Worker
Kelly Services
Aberdeen, MD
10.2017 - 01.2018
- Operated factory equipment and followed production schedules on busy shop floor.
- Followed safety rules and wore required protective equipment throughout shifts.
- Followed safety protocols while operating equipment and handling materials.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Loaded and unloaded items from machines and conveyors.
- Sorted and packaged products to prepare for processing or shipment.
- Attached identification labels to ensure accurate tracking of packaged items. to finished packaged items or stamped lot number and shipping destination information on containers.
Education
Aberdeen High-school
Aberdeen, MDSkills
- Customer service
- POS transactions
- Cash handling
- Budget tracking
- Order accuracy
- Team supervision
- Staff training
- Time management
- Deadline oriented
- Effective communication
- Adaptability
References
References available upon request.
Timeline
Temp Worker
Kelly Services
10.2017 - 01.2018
Customer Service Manager
Subway
03.2016 - Current
Aberdeen High-school