Michael Betancur
Katy,TX
Summary
Adept Collision Estimator and Customer Service Sales Representative with a proven track record at AutoNation, specializing in damage assessment and labor costing. Skilled in bilingual communication and leadership, I excel in driving efficiency and accuracy in cost estimates and customer satisfaction. Demonstrated expertise in data analysis and team management, significantly enhancing operational productivity.
Overview
9
9
years of professional experience
Work History
Lead Collision Estimator
AutoNation
Houston , Texas
07.2020 - Current
- Reviewed material and labor costs to help make build-or-buy decisions.
- Monitored costs with implementation of long-term systems and procedures for tracking and reporting on data.
- Calculated cost estimates for repair or replacement of vehicle parts.
- Maintained accurate records of all completed estimates and invoices.
- Compiled data from various sources such as customer information, work orders, photographs, into an estimate form or database system.
- Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
- Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
- Worked effectively in team environments to make the workplace more productive.
- Trained new staff in relevant processes and procedures.
Customer Service Manager
Discount Tire
Houston, Texas
01.2016 - 06.2020
- Maintained up-to-date knowledge of current technology trends.
- Implemented quality control measures to uphold company standards.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained benefits, features, and recommendations to maximize client retention.
Education
Associate of Business Administration - Finance
University of Houston
Houston, TX06-2021
Skills
- Damage assessment
- Labor costing
- Analytical Thinking
- Data analysis
- Leadership and Team Management
- Attention to Detail
- Blueprint Reading
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
Lead Collision Estimator
AutoNation
07.2020 - Current
Customer Service Manager
Discount Tire
01.2016 - 06.2020
Associate of Business Administration - Finance
University of Houston
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