Michael Bethea

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Managed timely and effective replacement of damaged or missing products.

Performed a full range of service and repairs procedures including diagnostic, installation, removal and retrofits on all low to high volume bw/color Copiers and Printers specialized in Global Accounts and proficient in security encryption applications.

Responsibilities included:

* Set up and troubleshoot @Remote applications.

* Set up and troubleshoot Auto Remote Firmware updates.

* Set up scan and email functions in both MS Windows and MAC environments.

* Achieves expected productivity levels associated with assigned workload.

* Maintained and managed own parts inventory with a high degree of accuracy.

* Performed basic connected installation,set up IP addresses, downloaded and installed print drivers, provided customer training on print functions.