Michael Betts
Sun Prairie,WI
Summary
Dynamic professional with extensive experience in team collaboration and employee training at Festival Foods. Demonstrated success in operational oversight and conflict resolution, leading to improved guest relations and service quality. Skilled in developing training materials and mentoring staff, promoting a culture of growth and efficiency.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Assistant Manager of Guest Services
Festival Foods
Hudson, WI
03.2025 - 10.2025
- Developed training materials for new and existing staff members.
- Managed inventory and ordered supplies for front-end operations as required.
- Mentored employees to promote career advancement and skill enhancement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised guest services team to ensure excellent customer experiences.
Guest Service Representative
Festival Foods
Hudson, Wisconsin
10.2024 - 03.2025
- Maintained cleanliness and organization of the front-end area.
- Resolved customer complaints efficiently to ensure satisfaction.
- Trained new staff on customer service protocols and procedures.
- Resolved guest complaints in a professional manner.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Production Supervisor
Aplus Helers Dry Ice & CO2
Madison, WI
03.2023 - 03.2024
- Facilitated training and implementation of Oracle NetSuite software for enhanced operational efficiency.
- Oversaw daily setup of production equipment to ensure readiness and efficiency.
- Developed new Standard Operating Procedures (SOPs) to standardize operations.
- Redesigned warehouse layout to maximize production space effectiveness.
- Trained new staff on production processes and procedures.
- Maintained accurate records of daily production.
Production worker
Aplus Helers Dry Ice & CO2
Madison, WI
11.2021 - 03.2023
- Maintained clean work environment to enhance safety and efficiency.
- Ensured cleanliness of dry ice containers to optimize operational effectiveness.
- Assisted in timely packing of products for retail distribution.
- Accurately labeled dry ice products for shipment.
Warehouse Worker
Jung Garden Center
Sun Prairie, WI
01.2018 - 11.2021
- Reorganized warehouse layout to enhance product accessibility and improve workplace efficiency.
- Restocked inventory efficiently using carts and detailed lists.
- Maintained a clean and organized store environment to enhance customer experience.
- Operated as cashier effectively in high-pressure situations.
- Gained proficiency in all positions to support team flexibility.
Education
High School - General Studies
Sun Prairie High School
Sun Prairie, Wisconsin05.2021
Skills
- Team collaboration
- Accountability
- Computer proficiency
- Operational oversight
- Quality assurance
- Employee training
- Time management
- Problem solving
- Guest relations
- Conflict resolution
Certification
Forklift Safety Certified January 2024
VOLUNTEER EXPERIENCE
- Ridgeway Church food pantry, 2017, help grab food for people and load it in their car
- Ridgeway Church, 2019, 2020, helped run the computer and lighting for services
- Ridgeway Church, 2020, 2022, Camera work for live streams almost every Sunday
Timeline
Assistant Manager of Guest Services
Festival Foods
03.2025 - 10.2025
Guest Service Representative
Festival Foods
10.2024 - 03.2025
Production Supervisor
Aplus Helers Dry Ice & CO2
03.2023 - 03.2024
Production worker
Aplus Helers Dry Ice & CO2
11.2021 - 03.2023
Warehouse Worker
Jung Garden Center
01.2018 - 11.2021
High School - General Studies
Sun Prairie High School