Monette Rodriguez
Sandia,TX
Summary
Dynamic retail professional with a proven track record at Express Factory Outlet, excelling in guest services and team leadership. Skilled in training and mentoring staff, I enhanced customer satisfaction ratings and streamlined operations, driving sales growth through effective merchandising strategies. Committed to fostering a collaborative team environment while achieving business objectives.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Guest Services
Lululemon
10.2023 - Current
Associate Manager
Express Clothing
San Antonio, TX
03.2022 - 10.2023
- Oversaw visual merchandising standards to maintain brand consistency across locations.
- Resolved customer complaints swiftly, enhancing overall satisfaction ratings.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
Store Manager
Express Factory Outlet
Robstown, TX
07.2019 - 03.2022
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Developed and implemented training programs to enhance staff product knowledge and service skills.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Analyzed sales data to identify trends, adjusting promotions to maximize revenue opportunities.
- Oversaw daily operations, ensuring compliance with company policies and standards for customer service.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Mary Carroll High School
Corpus Christi, TX06.1987
Skills
- Guest services
- Team member development
- Delegation and supervision
- Training and mentoring
- Team leadership and coaching
Timeline
Assistant Manager of Guest Services
Lululemon
10.2023 - Current
Associate Manager
Express Clothing
03.2022 - 10.2023
Store Manager
Express Factory Outlet
07.2019 - 03.2022
High School Diploma -
Mary Carroll High School