Michael Bierman
Sacramento,CA
Summary
With over 12 years of restaurant experience, I am fully knowledgeable in all operations of the restaurant industry. Fully trained for BOH and FOH operations. Extensive experience scheduling a staff of 30+ employees while maintaining labor goals. Delivers extraordinary customer service in high volume situations. Main strength and experience is with training and developing others the proper sequence of service, hospitality, and creating the most efficient and smooth operating restaurant while garnering new clientele and increasing traffic and revenue by improving service, quality, and marketing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Outback Steakhouse
03.2022 - 09.2025
- Supervised Front of House operations serving 200+ guests daily.
- Trained and developed a team of 30+ staff.
- Heavily involved with interview and hiring process.
- Head of scheduling the Front of House staff to meet the demands of the day while looking at current trends to ensure we were fully staffed and fully prepared. Maintaining the company goal of 20%–22% labor.
- Resolved conflicts between hourly employees to ensure a safe work environment.
- Dealt with guest complaints and feedback in order to ensure great customer service and retention, creating an increase of 5% traffic year by year.
- Compliant with up-to-date Health Department standards and regulations.
Bartender/Server/Take-Out/Host
Outback Steakhouse
02.2015 - 03.2022
- Demonstrating loyalty by staying with the same restaurant for 10+ years.
- Extensive knowledge of all Front of House positions, bettering the development of training new staff in order to ensure smooth restaurant operations.
- Curating alcoholic beverages responsibly, consistently with precision and correct pouring to maintain standards.
Server/Host
Brookfields Restaurant
12.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders with kitchen staff to ensure timely service.
- Managed cash register operations while ensuring accurate billing and transactions.
Education
Bachelor of Arts - Film And Video Production
Sacramento State
Sacramento, CA12-2021
Skills
- Staff training
- Conflict resolution
- Customer service
- Health compliance
- Labor management
- Scheduling staff
Certification
- Supervisor Servsafe Certified
- RBS certified
Timeline
Server/Host
Brookfields Restaurant
12.2025 - Current
Manager
Outback Steakhouse
03.2022 - 09.2025
Bartender/Server/Take-Out/Host
Outback Steakhouse
02.2015 - 03.2022
Bachelor of Arts - Film And Video Production
Sacramento State