Michael Bloom
Sunrise
Summary
Seasoned professional with a solid background in account management and operational efficiency. Expertise in issue resolution and team training contributes to enhanced service delivery and sustained client loyalty.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Account Manageer
Red Coats
Bethesda, MD
07.2019 - 06.2026
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to align with client goals and objectives.
- Coordinated cross-functional teams to deliver customized solutions for clients.
- Analyzed market trends to identify opportunities for account growth and improvement.
- Trained and mentored junior team members on best practices in account management.
- Implemented process improvements that enhanced service delivery efficiency and effectiveness.
- Conducted regular performance reviews of accounts to assess progress against targets.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Operations Manager
Capital Contractors
Islip, NY
04.2015 - 04.2019
- Streamlined project workflows to enhance operational efficiency and reduce delays.
- Implemented cost-saving measures through effective resource allocation and vendor negotiation.
- Analyzed processes for optimization, resulting in improved productivity across multiple projects.
- Monitored performance metrics to identify areas for continuous improvement and accountability
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented sustainability initiatives, reducing environmental impact.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Office Manager
Seidman Food Brokerage
Coral Sprigs, FL
05.2010 - 01.2015
- Oversaw daily office operations, ensuring efficiency and adherence to company policies.
- Streamlined communication between departments, enhancing collaboration and workflow effectiveness.
- Implemented inventory management systems, reducing discrepancies and improving stock accuracy.
- Developed training programs for new staff, fostering skill development and operational consistency.
- Coordinated scheduling of meetings and events, optimizing resource allocation and time management.
- Managed vendor relationships, negotiating contracts to enhance service delivery and cost-effectiveness.
General Manager
General Building Maintenance Corp.
Atlanta, GA
04.2008 - 04.2010
- Directed daily operations, ensuring high-quality maintenance services across multiple sites.
- Implemented strategic initiatives to enhance service efficiency and customer satisfaction.
- Oversaw budgeting and financial planning, optimizing resource allocation for projects.
- Developed training programs, mentoring staff to improve performance and retention rates.
- Established quality control standards, enhancing operational compliance with industry regulations.
- Collaborated with clients to tailor services, increasing contract renewals and client loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant Operations Manager
Jani King Commercial Cleaning
Hollywood, FL
09.2005 - 04.2008
- Streamlined operational processes to enhance service delivery and client satisfaction.
- Developed training programs for new hires, improving team efficiency and performance standards.
- Coordinated with cleaning teams to ensure adherence to safety protocols and quality assurance measures.
- Implemented inventory management systems, optimizing supplies procurement and reducing waste.
- Analyzed operational workflows to identify areas for cost-saving initiatives and productivity gains.
- Collaborated with upper management on strategic planning initiatives to align operations with business goals.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Improved product quality by overseeing strict quality control procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
BBA - General Management
Florida Atlantic University
Boca Raton, FLSkills
- Account management
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Issue resolution
- Team Training
- Project management
- Client rapport
- Business development and planning
- Account servicing skills
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
Certification
Wood Floor Care
Stone Care
Hospital Medical Center Cleaning
Languages
Spanish
Limited Working
Timeline
Account Manageer
Red Coats
07.2019 - 06.2026
Operations Manager
Capital Contractors
04.2015 - 04.2019
Office Manager
Seidman Food Brokerage
05.2010 - 01.2015
General Manager
General Building Maintenance Corp.
04.2008 - 04.2010
Assistant Operations Manager
Jani King Commercial Cleaning
09.2005 - 04.2008
BBA - General Management
Florida Atlantic University