Michael Bolle
Fresno
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Fosters Freeze. Proven ability to enhance guest engagement and streamline operations, while effectively managing cash handling. Recognized for fostering positive team collaboration and building lasting customer relationships.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Server
Houstons Tx Hot Chicken
08.2024 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Manager
Fosters Freeze
12.2021 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Server
Sodexo
01.2020 - 06.2020
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cultivated warm relationships with regular customers.
Cashier
Dairy Queen Grill & Chill
02.2019 - 12.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
GED -
Clovis North
Fresno, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Food running
- Team collaboration
Timeline
Server
Houstons Tx Hot Chicken
08.2024 - 08.2025
Assistant Manager
Fosters Freeze
12.2021 - 08.2024
Server
Sodexo
01.2020 - 06.2020
Cashier
Dairy Queen Grill & Chill
02.2019 - 12.2019
GED -
Clovis North
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