Michael Boyle
Pahrump
Summary
Senior Customer Service Representative with nearly ten years of experience delivering exceptional service to key and national accounts. Proficient in collaborating with cross-functional teams and utilizing CRM and phone software to meet customer needs. Adept at managing order-specific support with meticulous attention to detail in fast-paced, evolving environments. Committed to driving customer satisfaction through effective communication and continuous process improvement.
Overview
12
12
years of professional experience
Work History
Data Entry
Area 51 Fireworks
06.2026 - 07.2026
- Reviewed orders from wholesale teams, coordinated delivery with warehouse team, ensured correct system input encompassing all order details, including refunds.
Customer Service
Driven Brands
12.2024 - 07.2025
- Coordinated customer appointments for auto repairs via phone and email, enhancing efficiency and collaboration with internal teams
Pharmacy Technician
CVS
05.2023 - 08.2024
- Collaborated with pharmacists to address patient needs and manage prescriptions, providing detailed support through effective communication and accurate order entry in a fast-paced setting.
Prepaid Claims
Genpact
06.2023 - 05.2024
- Assisted customers in filing claims for fraudulent charges and merchant disputes at Genpact. Collaborated with multiple clients, primarily focusing on Key Bank's claims department. Handled complex customer inquiries to resolve issues related to charge disputes efficiently. Streamlined claims processing procedures to enhance service delivery and reduce turnaround time.
Prepaid Fraud
Teletec
09.2022 - 09.2023
- Facilitated customer support at Bank of America in prepaid fraud department, managing requests regarding fraud cases, lost or missing cards from different states, unemployment claims, and child support matters.
Customer Service
Sutherland Global
08.2018 - 01.2022
- Delivered comprehensive support for Disney Plus accounts, assisting customers with technical inquiries. Answered billing questions and provided essential information on Disney Plus services. Diagnosed technical issues and guided customers through troubleshooting processes. Ensured unresolved matters were directed to appropriate teams for efficient resolution.
Customer Service
Teleperformance
10.2017 - 05.2018
- Handled customer service inquiries for Bank of America, including balance checks and transfers. Processed requests for new cards and addressed general banking queries. Managed reports of fraudulent charges and overdraft fees, referring complex cases to specialized departments. Delivered efficient customer support through effective issue resolution.
Cashier
Big 5 Sporting Goods
09.2017 - 10.2017
- Served as cashier, promptly ringing up customer purchases with attention to detail. Facilitated positive shopping experiences by helping customers locate items. Answered product-related inquiries and coordinated with colleagues for further assistance.
Floor Agent/Cashier
WNC Bookstore
08.2017 - 09.2017
- Operated as cashier when needed, supporting customers in finding required school books and upholding store standards for cleanliness.
Customer Service
Sitel
10.2014 - 07.2016
- Facilitated customer inquiries by providing technical support for PlayStation products and services
Education
High School Diploma - Liberal Studies
GBC at Pahrump NV
01-2004
GED -
Sierra Vista High School At Las Vegas NV
06-2007
Skills
- Customer service
- Account management
- Service issue resolution
- Customer-focused merchandise recommendations
- Transaction management
Timeline
Data Entry
Area 51 Fireworks
06.2026 - 07.2026
Customer Service
Driven Brands
12.2024 - 07.2025
Prepaid Claims
Genpact
06.2023 - 05.2024
Pharmacy Technician
CVS
05.2023 - 08.2024
Prepaid Fraud
Teletec
09.2022 - 09.2023
Customer Service
Sutherland Global
08.2018 - 01.2022
Customer Service
Teleperformance
10.2017 - 05.2018
Cashier
Big 5 Sporting Goods
09.2017 - 10.2017
Floor Agent/Cashier
WNC Bookstore
08.2017 - 09.2017
Customer Service
Sitel
10.2014 - 07.2016
High School Diploma - Liberal Studies
GBC at Pahrump NV
GED -
Sierra Vista High School At Las Vegas NV