Michael Bracety
Newark,NJ
Overview
10
10
years of professional experience
Work History
Dispatcher
Tumonos towing
Ridgefield Park, NJ
08.2020 - 03.2025
- Collaborated with local law enforcement agencies during incident response operations.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Tracked changes in computer system to keep records current and accurate.
- Resolved customer complaints related to service issues or delays.
- Received and dispatched calls for emergency services.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Recorded and maintained files or records of customer requests, work or services performed.
Dispatcher
johns main towing
North Bergen, NJ
07.2015 - 07.2020
- Identified locations and needs of callers to accurately send assistance.
- Received or prepared work orders.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Received and dispatched calls for emergency services.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ06-1993
Skills
- Incident response
- Route planning
- GPS tracking
- Data entry
- Customer service
- Emergency dispatch
Timeline
Dispatcher
Tumonos towing
08.2020 - 03.2025
Dispatcher
johns main towing
07.2015 - 07.2020
High School Diploma -
North Bergen High School