Michael Bradshaw
Hillsboro,AL
Summary
Detail-oriented leader with a strong background in customer service and team training. Recognized for effective multitasking and organizational skills, ready to support streamlined operations and enhance customer experiences.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dollar General
Leighton, Alabama
04.2025 - 05.2026
- Assisted in managing daily store operations and staff scheduling.
- Trained new team members on customer service standards and operational procedures.
- Supported inventory management by conducting regular stock audits and replenishment.
- Ensured compliance with company policies through routine process evaluations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Coached new employees, ensuring smooth a smooth a smooth onboarding process and quicker adaptation to their roles.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Lead Sales Associate
Family Dollar
Town Creek, Alabama
10.2023 - 04.2025
- Supervised daily operations to enhance team efficiency and customer service quality.
- Trained new associates on store policies, procedures, and product knowledge.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Developed merchandising displays to maximize product visibility and sales potential.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Delivered excellent customer service for repeat business and referrals.
Skills
- Team leadership
- Cash management
- Staff training
- Money handling
- Inventory management
- Multitasking and organization
- Decision-making
- Team collaboration
- Adaptability and flexibility
Timeline
Assistant Manager
Dollar General
04.2025 - 05.2026
Lead Sales Associate
Family Dollar
10.2023 - 04.2025