Michael Britton
Wheat Ridge,Colorado
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an IT support position. Ready to help achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ground Operations Agent
Southwest Airlines
09.2023 - Current
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Understood FAA, TSA and airport regulations and verified compliance.
- Demonstrated strong problem-solving skills in resolving various operational challenges while maintaining focus on customer satisfaction and overall efficiency.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
Warehouse Associate
Amazon
02.2022 - 07.2023
- Received, scanned, and efficiently stored incoming merchandise, ensuring inventory accuracy
- Followed strict safety protocols and contributed to streamlined workflows for order fulfillment.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Sales Associate
Old Navy
09.2020 - 07.2021
- Provided exceptional customer service, addressing inquiries and facilitating seamless checkouts
- Maintained store appearance, restocked merchandise, and achieved sales targets through upselling.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Warehouse Manager
Tri-Star Chemical
03.2020 - 08.2020
- Led daily warehouse operations, supervised staff, and optimized inventory management
- Implemented efficient workflows, reducing errors, and enhancing productivity
- Collaborated with cross-functional teams to meet targets and maintain a safe workplace.
- Tracked production and quality control systems to proactively identify deficiencies.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Cook
Tony's Pizza
08.2019 - 02.2020
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Communicated closely with servers to fully understand special orders for customers.
Cook/Waiter
Ranchers Roost
08.2019 - 02.2020
- Prepared and cooked a variety of dishes, ensuring high-quality presentation and taste
- Provided attentive and friendly service as a waiter, enhancing customer dining experiences
- Managed busy shifts, handled customer inquiries, and maintained a clean and organized dining area.
Warehouse Associate
Tri-Star Chemical
05.2019 - 08.2019
- Efficiently managed shipments, operated forklifts, and maintained a well-organized warehouse
- Collaborated with the team to meet customer orders, conducted quality checks, and prioritized safety.
Education
Diploma -
Plainview High School
Plainview, TX05.2019
Skills
- Inventory Management
- Team Collaboration
- Order Fulfillment
- Safety Oversight
- Adaptable in High Stress Environments
- MS Office
- Problem Resolution
- Customer Relations
Certification
- Google IT Support Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsHealthcare benefitsTimeline
Ground Operations Agent
Southwest Airlines
09.2023 - Current
Warehouse Associate
Amazon
02.2022 - 07.2023
Sales Associate
Old Navy
09.2020 - 07.2021
Assistant Warehouse Manager
Tri-Star Chemical
03.2020 - 08.2020
Cook
Tony's Pizza
08.2019 - 02.2020
Cook/Waiter
Ranchers Roost
08.2019 - 02.2020
Warehouse Associate
Tri-Star Chemical
05.2019 - 08.2019
Diploma -
Plainview High School