Results-driven professional with expertise in inventory management, employee training, and compliance monitoring. Proven ability to enhance workflow, foster customer relationships, and lead teams to exceed operational goals.
Overview
28
28
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
Sevierville, TN
04.2021 - 08.2026
Managed daily operations, ensuring efficient workflow and productivity.
Supervised daily operations to ensure efficient workflow and customer satisfaction.
Managed inventory levels and coordinated restocking efforts across departments.
Ensured inventory accuracy through regular stock counts and resolution of discrepancies.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Led team meetings to communicate targets, share updates, and gather feedback.
Conducted regular team meetings to address concerns and share updates.
Addressed employee issues and conflicts to provide input, feedback, and coaching.
Trained employees on new processes and procedures.
Provided coaching and mentoring support to team members.
Delegated tasks appropriate to individual employees to provide development opportunities.
Facilitated communication between management, staff, and customers.
Resolved customer complaints in a timely manner.
Assisted customers with product selection and resolved inquiries promptly.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Connected with customers to provide assistance and collect feedback to optimize operations.
Analyzed data to identify areas of improvement within the department.
Monitored sales performance through analysis of sales reports and comparison shopping.
Participated in weekly meetings with senior leadership teams to discuss progress.
Utilized technology and software for inventory management and sales reporting.
Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
Conducted performance reviews for staff members.
Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
Monitored inventory levels, ensuring optimal stock and minimizing waste.
Delegated work to staff, setting priorities and goals.
Owner
All Natural Designs, Inc
Fort Lauderdale, Florida
10.2014 - 02.2025
Managed daily operations of business, including hiring and training staff.
Maintained financial records and managed budgeting for operational expenses.
Collaborated with clients to create customized design projects.
Maintained relationships with existing clients by providing superior customer service.
Created marketing campaigns to attract new customers.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Led startup and creation of operational procedures and workflow planning.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Regional Manager
Floralogix
Naples, Florida
08.2007 - 10.2014
Analyzed market trends to pinpoint actionable opportunities for business growth and expansion.
Trained staff on product knowledge, customer service techniques, sales strategies.
Created and maintained relationships with key customers in the region.
Monitored team progress to ensure alignment with goals and objectives established by executive management.
Reviewed monthly reports from individual districts to assess sales performance and identify areas for improvement.
Mentored and guided general managers on proper processes and methodologies.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Department Supervisor
The Home Depot Inc
Sunrise, FL
10.1998 - 08.2007
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Built relationships with current customers to maintain goodwill and gain additional business.