Michael Brownlow
Automotive Technician
Aragon,GA
Summary
With a proven track record at Woody's Auto Service, I excel in fleet management and advanced electrical diagnostics, enhancing operational efficiency and customer satisfaction. My leadership at the United States Post Office, coupled with strong organizational skills, has significantly increased revenues by streamlining inventory oversight and repair services.
Overview
18
18
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Automotive Technician
PepsiCo
07.2023 - Current
- Completed full vehicle PM inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic flow charts, and online knowledge bases.
- Maintained accurate records of time and materials required to perform repairs and service.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Lead Technician With Supervision
United States Post Office
05.2012 - 07.2023
- Filled in overseeing day-to-day operations to meet performance, quality and service expectations while supervisor was absent.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Managed team performance by training, mentoring, and motivating employees.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Monitored and enforced safety measures to mitigate hazards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained accurate records of malfunctions, installations and service calls according to USPS guidelines.
- Drafted preventive maintenance schedule to support equipment longevity.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Tested components and systems to evaluate performance and identify concerns.
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Held final approval on diagnostic testing results and repair of new and in-use fleet vehicles.
- Led monthly meetings to coordinate support efforts across multiple departments.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Examined returned parts for defects and exchanged defective parts.
Owner/Operator
Woody's Auto Service
02.2011 - 05.2012
- Managed day-to-day business operations.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Repaired brake, exhaust, electrical and other systems for domestic and foreign automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Performed emissions tests according to standard procedures.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Evaluated suppliers to maintain cost controls and improve operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
Parts Counter Sales Person
Advance Auto Parts
05.2007 - 06.2009
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed and reshelved return orders, checking for discrepancies, potential usage and warranty issue.
- Managed commercial sales counter.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
Education
High School Diploma -
Pepperell High School
Lindale, GA 08.2003 - 05.2007
Associate Degree in Automotive Technology - Autobody Technology
Universal Technical Institute
Orlando, FL 01.2011 - 04.2023
Skills
Extensive Vehicle and Equipment Repair Services
Strong Organizational Skills
Inventory Oversight
Medium Duty Diesel Technician
Project Management
Equipment Installation
Fleet Management
Inspection Procedures
Advanced Electrical Diagnostics
Certification
Chemical safety and containment, USPS - Sept 2013-Sept 2022
Timeline
Automotive Technician
PepsiCo
07.2023 - Current
Chemical safety and containment, USPS - Sept 2013-Sept 2022
09-2013
Lead Technician With Supervision
United States Post Office
05.2012 - 07.2023
Owner/Operator
Woody's Auto Service
02.2011 - 05.2012
Associate Degree in Automotive Technology - Autobody Technology
Universal Technical Institute
01.2011 - 04.2023
Parts Counter Sales Person
Advance Auto Parts
05.2007 - 06.2009
High School Diploma -
Pepperell High School
08.2003 - 05.2007
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