Michael Brumfield
Kernersville,NC
Summary
Detail-oriented Claims Mail Support professional with 15+ years of experience in database management, file coordination, and administrative support. Skilled in maintaining organized filing and storage systems, improving retrieval efficiency and reducing processing time through streamlined operations. Proven ability to accurately input large volumes of data and collaborate with teams to enhance communication and workflow. Seeking to leverage strong organizational skills and process optimization experience in a Loading and Stocking role.
Overview
30
30
years of professional experience
Work History
Claims Mail Support Associate
National General Insurance Co (PSC)
04.1996 - 10.2025
- Process and manage incoming claims mail 1000 pieces daily, ensuring timely and accurate distribution to appropriate departments
- Maintain meticulous filing and storage systems for claim documents, enhancing retrieval efficiency .
- Perform data entry tasks, accurately inputting large volumes of data, consolidating records, and decreasing retrieval time
- Collaborate with 20 team members to streamline mail processing operations, reducing processing time.
- Assist in training new staff per year on claims processing procedures and data entry practices, fostering a knowledgeable and efficient team environment
- Utilize Microsoft Office applications to create reports and documents for management review, enhancing communication effectiveness
Education
Bachelor of Arts - American History/Business
Pfeiffer University
Skills
- Service excellence
- Supervising and developing team members
- Freight handling
- Regulatory adherence
- Account Management
- Risk Mitigation
- Key Performance Indicators (KPI)
- Metrics Reporting
- Data management skills
- Microsoft 365 (Outlook, Word)
- Call center experience
- Documentation skills
- Customer relations
Timeline
Claims Mail Support Associate
National General Insurance Co (PSC)
04.1996 - 10.2025
Bachelor of Arts - American History/Business
Pfeiffer University