MIchael Bryant
Fort Gordon,GA
Summary
Skilled Information Technology Specialist with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Routers and Switches.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
US Army
Fort Gordon, GA
02.2017 - Current
- Facilitated best user experience through continuous support, training classes, and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Controlled and managed server room, wireless network, server infrastructure, audio equipment, and laptops
- Performed tests of functionality, security and performance of different workstations and devices.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as testing connection to VOIP phones and Identifying network connection issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose
Dishwasher
Newk's Eatery
Huntsville, AL
10.2016 - 01.2017
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
- Increased machine efficiency by scraping and pre-washing dishes.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
Education
No Degree - Computer Science
Alabama A & M University
Normal, ALMilitary Occupational Specialty Qualified - Information Technology
Advanced Individual Training
Fort Gordon10.2017
High School Diploma -
Mcadory High School
Mccalla, AL06.2012
Skills
- Software Management
- Performance Monitoring and Optimization
- System Testing
- Network Security
- Problem-Solving
- Hardware Installation
- Technical Troubleshooting
- Team Collaboration
- User Support
- CompTIA Security Certification
- Decision Making
- Quick Learner
- LAN control
- End-user support
- Problem-solving skills
Timeline
Information Technology Specialist
US Army
02.2017 - Current
Dishwasher
Newk's Eatery
10.2016 - 01.2017
No Degree - Computer Science
Alabama A & M University
Military Occupational Specialty Qualified - Information Technology
Advanced Individual Training
High School Diploma -
Mcadory High School