Michael Burch
High Point,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Spectrum
Greensboro, NC
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Anomaly Squared
Greensboro, NC
07.2015 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and provided frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
GED -
Elmira Boces
Elmira, NY09-2011
Skills
- Consultative Sales
- Product Knowledge
- Complaint resolution
- Scheduling
- Data Collection
- Inbound and Outbound Calling
- Account updating
- Appointment Scheduling
- Active Listening
- Payment Processing
References
References available upon request.
Timeline
Customer Service Representative
Spectrum
03.2023 - Current
Customer Service Representative
Anomaly Squared
07.2015 - 01.2023
GED -
Elmira Boces
Similar Profiles
Deshawn DaltonDeshawn Dalton
Customer Service Representative at SpectrumCustomer Service Representative at Spectrum
LAUREN ADAMSLAUREN ADAMS
Supervisor, Residential Internet & Phone Repair at SpectrumSupervisor, Residential Internet & Phone Repair at Spectrum
Tyshaun MilesTyshaun Miles
RCS Supervisor at SpectrumRCS Supervisor at Spectrum
Ashley CobbAshley Cobb
Digital Sales Specialist at SpectrumDigital Sales Specialist at Spectrum
Micah KrockerMicah Krocker
Welding Fabricator/Field Service Technician at Friedrich Metal ProductsWelding Fabricator/Field Service Technician at Friedrich Metal Products