Michael Burke
Round Rock,TX
Summary
I have had surplus experience with communicating with people and ensuring that the customer or buyer is satisfied. I played rugby all throughout high school and I feel like that's really where I get my leadership and teamwork from. Playing ruby really taught me that there's always a bigger picture rather than just caring about yourself. Furthermore, being a part of operations helps me handle all types of tasks with efficiency and a hardworking mindset. Manages clerical needs as well as planning events, overseeing operations and producing detailed ideas that only benefit the company. Bringing me lots of related experience.
Overview
7
7
years of professional experience
Work History
Food Runner and Waiter Assistant
Deckhand Oyster Bar
05.2021 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained new food runners and busser to be the best and most efficient at their job.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Operations Manager
Round Rock Multipurpose Complex
03.2018 - 08.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enforced the rules of the park to ensure safety and communicated with the visitors to make sure everything was satisfactory.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunication.
Freddy's Cook
Freddy's Frozen Custard & Steakburgers
06.2016 - 02.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated with customers to guarantee satisfactory with their order.
Education
Criminal Justice - The School of Criminal Justice And Criminology
Texas State University
San Marcos, TX08.2023
High School Diploma -
Round Rock High School
Round Rock, TX05.2019
Skills
- Adaptable and Flexible
- Regulatory Compliance
- Cool Under Pressure
- Communication
- Networking
- Teamwork
- Leadership
- Guest Satisfaction
I love being in the outdoors regardless if it's, fishing, hunting, or camping.
Ever since I was a toddler my Dad always taught me how to appreciate and enjoy the outdoors. With this being said I have been hunting since I was big enough to hold a gun, and to this day that is one of my favorite hobbies to do on my off time. Lastly, being in the outdoors gives you peace of mind and can show you how to really appreciate wildlife and all that the outdoors has to offer.
Timeline
Food Runner and Waiter Assistant
Deckhand Oyster Bar
05.2021 - Current
Operations Manager
Round Rock Multipurpose Complex
03.2018 - 08.2019
Freddy's Cook
Freddy's Frozen Custard & Steakburgers
06.2016 - 02.2017
Criminal Justice - The School of Criminal Justice And Criminology
Texas State University
High School Diploma -
Round Rock High School
Similar Profiles
Rufus GordonRufus Gordon
Line Cook at Sea Level Oyster BarLine Cook at Sea Level Oyster Bar
Patrick ToorPatrick Toor
Server at Sliders Oyster BarServer at Sliders Oyster Bar
Jennifer Herskovitz, Executive AssistantJennifer Herskovitz, Executive Assistant
Assistant Manager at O'Brien's Oyster Bar and Seafood TavernAssistant Manager at O'Brien's Oyster Bar and Seafood Tavern