Michael Burke
Cincinnati,OH
Summary
Proven leader in the food and retail sectors, notably at Frisch's Big Boy, where I elevated customer satisfaction through meticulous food preparation and safety. Expert in food presentation and building client relationships, I spearheaded sales growth strategies at Dollar General Market, significantly enhancing revenue and team performance through effective coaching.
Overview
15
15
years of professional experience
Work History
Food Supervisor
Frisch's Big Boy
03.2014 - Current
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
Sales Manager
Dollar General Market
11.2009 - 03.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Diamond Oaks
Cincinnati, OHSkills
- Food Preparation
- Scheduling Staff
- Sanitation Procedures
- Food presentation
Timeline
Food Supervisor
Frisch's Big Boy
03.2014 - Current
Sales Manager
Dollar General Market
11.2009 - 03.2014
Diamond Oaks
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