Michael Burney
Service Advisor
Clarksville,TN
Summary
Motivated customer service representative of 21 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
21
21
years of professional experience
Work History
Service Advisor
Hayes Nissan Of Rivergate
Madison, TN
02.2021 - Current
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services5
Service Manager
Beaman Toyota
Nashville, TN
09.2017 - 02.2019
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Guided techs on automotive repair, tool usage and equipment operation.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Performed supplier risk evaluations and supported regulatory inspections
Service Advisor
Wyatt Johnson Toyota
Clarksville, TN
10.2013 - 09.2017
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Service Advisor
Jenkins And Wynne Ford
Clarksville, TN
07.1999 - 10.2013
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Skills
- Needs Assessment
- Multitasking and Organization
- Attention to Detail
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Handling Customer Complaints
- Excellent Communication
- Team Collaboration
- Customer Service
Education
High School Diploma -
Clarksville High School
Clarksville, TN05.1993
Timeline
Service Advisor
Hayes Nissan Of Rivergate
02.2021 - Current
Service Manager
Beaman Toyota
09.2017 - 02.2019
Service Advisor
Wyatt Johnson Toyota
10.2013 - 09.2017
Service Advisor
Jenkins And Wynne Ford
07.1999 - 10.2013
High School Diploma -
Clarksville High School