Michael Burrows-Mitchell
West America Bank
Clearlake,CA
2027
years of professional experience
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. I am a great multitasker with training in Guest Services and Food & Beverage Management. Hardworking and passionate with strong organization skills. I am always ready to help a team to achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time and management and problem solving skills. I pride myself in my 10 key data entry skills and follow up with payment and financial history
Work History
Teller III
- Processed deposits, withdrawals, and loan payments with accuracy and policy compliance.
- Balanced cash drawer and verified daily totals against transaction records.
- Assisted customers with account inquiries, service requests, and routine banking transactions.
- Promoted bank products and referred customers to appropriate branch specialists.
- Resolved transaction discrepancies by reviewing records and coordinating with branch staff.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
Bar Manager, Food & Beverage Supervisor
4 Years 3 Months- Created new recipes and cocktails, outlines steps and training staff on correct preparation
- Cut spending effective inventory management and supply sourcing
- Controlled food, alcohol cost and managed inventory
- Bar Manager, Food & Beverage supervisor
- Full coverage by filling in myself for all positions in department
- Orders, schedules, monthly inventory
- Bartender, server, cocktails, cashier, busser, host, cook, manager and supervisor
Security Officer
1 Year 5 Months- Secured personal and company goods against robbery, vandalism and illegal entry
- Oversaw daily monitoring and patrolled buildings, grounds and work sites
- Checked and verified photo identification prior to granting facility access
- Reported irregularities such as fire and safety hazards to maintenance and personal
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of property
Guest Services Supervisor
2 Years 6 Months- Developed and implemented strategies to improve guest experience and build loyalty
- Coordinated arrivals and departures of VIPs
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled and announced promotions, winners and events. Grand prize nights
Floor maintenance Technician
1 Year 7 Months- Stripped and refurbished hard surface floors to maintain quality condition and appearance
- Performed daily facility checklists for cleaning, wiping down windows and mirrors, entryways and collecting trash
- Used vacuum and shampooers to clean carpeted areas, offices, lobbies and corridors
- Quickly learned new skills and applied them to daily tasks , improving efficiency and productivity
Education
Diploma - Mathematics and computer science. Astronomy, Biology Majors
Skills
Customer service
Train employees
Safe food handling services
Coordinate schedules
Promotions and specials
Maintain records
Cash register counting
Balancing and branch certification
Inventory audit
Patience and empathy
Compliance
banking laws
and regulations
Rapid 10-key data entry
Timeline
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MCOE Willits
Diploma from Mathematics and computer science. Astronomy, Biology Majors
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Teller III
West America Bank
2023 - CurrentRead More