Michael Bushke
North Pole,AK
Summary
Results-driven Service Manager with expertise in operational improvement and staff management. Led initiatives that enhanced client satisfaction and drove revenue growth. Experienced in coordinating schedules and optimizing labor relations to elevate performance and quality.
Overview
10
10
years of professional experience
Work History
Shop Manager
Chaz Limited Collision Express
Fairbanks, Alaska
08.2025 - Current
- Oversaw customer service interactions, enhancing client satisfaction and fostering retention.
- Managed daily shop operations and staff scheduling for efficient workflow.
- Maintained cleanliness and organization of the shop environment for safety compliance.
- Monitored staff performance and provided feedback and guidance.
- Reviewed financial reports and implemented corrective actions to address discrepancies.
- Conducted regular staff meetings to align team goals and encourage open feedback.
- Built and maintained sound business relationships with vendors and suppliers.
Collision Estimator
Fairbanks Collision
Fairbanks, Alaska
08.2022 - 08.2025
- Assessed vehicle damage and prepared detailed repair estimates.
- Collaborated with technicians to establish efficient repair timelines and procedures.
- Trained new staff on estimating processes and company protocols.
- Conducted thorough quality control checks on vehicles before customer delivery.
- Inspected damaged vehicles to assess structural, body, and mechanical damage.
- Reviewed automotive blueprints, diagrams, and manuals to complete estimates accurately.
Service Manager
Kendall Toyota Honda Subaru
Fairbanks, Alaska
07.2016 - 08.2022
- Managed service department operations to optimize workflow and enhance service delivery.
- Led service staff to uphold customer satisfaction and adherence to company policies.
- Implemented process improvements to enhance service delivery efficiency.
- Hired and trained service department staff to drive performance.
- Coordinated scheduling of vehicle maintenance and repairs to minimize downtime.
- Assisted with additional duties during peak periods and staff shortages.
Education
High School Diploma -
Beaver Dam High School
Beaver Dam, WI06-1989
Some College (No Degree) - Criminal Science
WCTC
Pewaukee, WISkills
- Staff management
- Team leadership
- Financial oversight
- Operational efficiency
- Inventory control
- Customer service
- Vehicle inspection
Timeline
Shop Manager
Chaz Limited Collision Express
08.2025 - Current
Collision Estimator
Fairbanks Collision
08.2022 - 08.2025
Service Manager
Kendall Toyota Honda Subaru
07.2016 - 08.2022
High School Diploma -
Beaver Dam High School
Some College (No Degree) - Criminal Science
WCTC