Michael Butler Jr.
Fairburn,GA
Summary
Dynamic professional with a proven track record adept in customer service & relationship building and proficient in Microsoft Office Suite. Excelled in optimizing routes and enhancing customer experiences, demonstrating strong communication & problem-solving skills. Known for leadership and a keen eye for fraud prevention, consistently achieving operational excellence.
Overview
11
11
years of professional experience
Work History
Dispatcher
Amazon
Atlanta , GA
01.2018 - 12.2024
- Worked with routing specialists, route managers and service department to optimize routes.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Mover
2 Men And A Truck
Fayetteville, GA
01.2016 - 08.2017
- Provided accurate estimates of time needed to complete moves based on size of load and distance traveled.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
Customer Service Team Member
Six Flags Over Georgia
Austell, USA
10.2013 - 07.2015
- Provided exceptional customer service by assisting guests with inquiries and transactions
- Developed strong communication and problem-solving skills in a fast-paced environment
- Maintained operational compliance with company policies and procedures
- Built positive relationships with customers to ensure a high-quality experience
Education
Magnet Program - Math & Science
Westlake High School
Atlanta, GA01.2015
Bachelor of Business Administration - Entrepreneurship
Kennesaw State University
Kennesaw, GASkills
- Customer Service & Relationship Building
- Communication & Problem-Solving
- Ability to Follow Policies & Procedures
- Digital & Mobile Banking Solutions
- Fraud Prevention & Risk Awareness
- Team Collaboration & Leadership
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Google Suite & Internet Navigation
Phone Numbers
(404) 247-3525
Community Involvement And Leadership
- AMC Youth Upward Bound Program, 01/01/12, Present
- Hosea Feed the Hungry Volunteer, 01/01/12, Present
- Atlanta Community Food Bank Volunteer, 01/01/08, 12/31/25
- Canned Food Drive Organizer, 01/01/12, Present
- Perfect Attendance (K-12)
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Dispatcher
Amazon
01.2018 - 12.2024
Mover
2 Men And A Truck
01.2016 - 08.2017
Customer Service Team Member
Six Flags Over Georgia
10.2013 - 07.2015
Magnet Program - Math & Science
Westlake High School
Bachelor of Business Administration - Entrepreneurship
Kennesaw State University
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