
A motivated, quick thinking team player with expertise in government relations, diplomatic and consular services. I am experienced in financial planning, project management, strategic communications, policy implementation and providing executive level support to top level officials in fast paced, high profile environments.
Continuously exceeded the benchmark of application assembly in order to maintain a prompt application customer service
Supervised colleagues during times of office projects, as well as train those on new office duties/roles
Refunds Manager; successfully processed refund requests daily in order to improve customer/public
relations, thus reducing customer complaints
Provided guidance to others in finding better time-saving steps in order to expedite application processes
Developed skills in prioritizing multiple tasks set out throughout the day by management
Proficient in using Microsoft 365 software like Word, Excel, PowerPoint, Outlook, Access, Publisher and Teams
Events Leader for the Royal Visit to Cuba, Schedule/Coordination of travel planning, assignment of duties and request for information on multiple events organized by the British Embassy in Havana for the Royal Family Visit to Cuba in 2019. Spanish to English interpreter for Prince Charles entourage before and during his visit in Havana.
Technological University (CUJAE) 2007
Bachelor Degree
Industrial Engineering
University of Cambridge
B2 First exam (FCE) 2008
First Certificate English