Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Camey

Orlando

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

18
18
years of professional experience

Work History

Operations Manager

CVS Health
07.2011 - Current
  • Directed daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Oversaw budget management, optimizing resource allocation while maintaining high standards of service quality.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.


Team Leader

24-7 Intouch Solutions
03.2007 - 05.2011
  • Led weekly team meetings to review goals, address challenges, and celebrate achievements collaboratively.
  • Supervised daily operations, ensuring adherence to quality standards and service level agreements.
  • Mentored team members, fostering a collaborative environment to enhance performance and engagement.
  • Analyzed call metrics, identifying trends to improve customer service strategies and response times.
  • Implemented process improvements that reduced average handling time while maintaining customer satisfaction levels.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

Education

Bachelor of Science - General Business

University of Central Florida
Orlando, FL
05-2011

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Planning and implementation
  • Staff training
  • Inventory management
  • Business planning

Languages

English and Spanish

Timeline

Operations Manager

CVS Health
07.2011 - Current

Team Leader

24-7 Intouch Solutions
03.2007 - 05.2011

Bachelor of Science - General Business

University of Central Florida

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