Michael Cantore
Chicago,IL
Summary
Having 2 years of customer service related experience, I bring a proven track record as a dedicated worker committed to delivering outstanding customer service in fast-paced settings. Adept at managing orders, ensuring timely meal delivery, and cultivating a positive atmosphere. My strong communication and interpersonal skills enable me to build meaningful connections with many customers, and meticulous attention to detail guarantees precision in orders or tasks. Known for collaborative teamwork and adaptability in navigating challenges, I am enthusiastic about contributing my strong work ethic and passion for hospitality to a place of work.
Overview
2
2
years of professional experience
Work History
Server
Royal Sushi
01.2023 - 05.2023
- Contact Number: (708) 831-5870
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete closing shift, change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, suggesting certain foods and beverages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers, getting to know them and really making them feel at home.
Planet Fitness
Planet Fitness Gym
06.2022 - 08.2022
- Learned complicated procedures and adapted quickly and efficiently.
- Managed multiple memberships and memorized customers names.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Critical thinking skills to work at problems and find solutions quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Extreme dedication and effort to making customers and members satisfied.
Oberweis
Alexander Vega
09.2021 - 06.2022
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Arts - Marketing
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05.2025
High School Diploma -
William Howard Taft Highschool
Norwood Park, Illinois05.2023
Skills
- Great Customer Service
- Marketing and Sales
- Computer Hardware Installation
- Patient and Adaptive
- Safe Food Handling
- Supply Restocking
- Guest Engagement
- Order Accuracy
Languages
English
Polish
Timeline
Server
Royal Sushi
01.2023 - 05.2023
Planet Fitness
Planet Fitness Gym
06.2022 - 08.2022
Oberweis
Alexander Vega
09.2021 - 06.2022
Associate of Arts - Marketing
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
William Howard Taft Highschool
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