Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michael Carnes

Michael Carnes

Training & Development
Houston,Tx

Summary

Accomplished Training/Marketing leader with expertise in selecting trainers, curriculum, and course plans to achieve challenging training objectives. Leader of courses on diverse topics with 18 years of progressive experience. Skilled in developing and enhancing training programs for employees at all levels. Advanced understanding of departmental training needs. Strong communicator, planner, and conflict manager.

Overview

11
11
years of professional experience
8
8

Years Marketing Expertise

20
20

Years Guests Experience Management

Work History

Training and Development Manager

Goode Company
09.2022 - 05.2025
  • Enhanced employee retention by implementing comprehensive training and development programs.
  • Championed diversity and inclusion efforts, embedding inclusive practices into all aspects of the learning experience at every level within the organization.
  • Expanded internal talent pipeline by guiding high-potential employees through structured leadership development programs.
  • Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Assisted in the development of promotional campaigns to attract new clientele while maintaining existing relationships.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Assisted guests with variety of services and local attraction information.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Regional Marketing/Training Manager

Independent Pet Partners
02.2019 - 07.2022
  • Managed new employee orientation training process for more than 1,100 employees each year.
  • Created the company's initial field marketing plan, which resulted in significant revenue generation.
  • Responsible for the implementation of strategic online and offline vertical marketing campaigns and powerful brand building initiatives.
  • Conducted extensive marketing research and continuously monitored the effectiveness of sales, marketing and advertising efforts.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Created E-Learning and LMS program
  • Tested all training software and hardware prior to commencing training programs.
  • Selected and assigned instructors to conduct specific training programs.

Regional Operations Training Manager

Bloomin' Brands Inc.
01.2014 - 02.2019
  • Successfully opened 35+ restaurants, with multiple concepts.
  • Maintain strong relationships with Regional Vice Presidents, Joint Venture Partners and Restaurant Level Teams to ensure trainings are meeting their intended outcomes.
  • Create, facilitate and implement senior management level training and development programs.
  • Assess employees' skills, talents, performance and productivity to provide feedback and coaching to 100+ restaurant managers.
  • Responsible for reviewing and updating materials to enhance training prior to final print.
  • Coordinated and implemented effective (LMS) Learning Systems.
  • Drove operational improvements which resulted in savings and improved profit margins.

Education

Atmospheric Sciences And Meteorology

Texas Tech University
Lubbock, TX
05-2010

Skills

E-learning strategies

Virtual training

Training delivery

Technical training

Career development

Workforce planning

Learning management systems

Exceptional communication

Brand awareness

Target audience identification

Content creation proficiency

Marketing

Timeline

Training and Development Manager

Goode Company
09.2022 - 05.2025

Regional Marketing/Training Manager

Independent Pet Partners
02.2019 - 07.2022

Regional Operations Training Manager

Bloomin' Brands Inc.
01.2014 - 02.2019

Atmospheric Sciences And Meteorology

Texas Tech University

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