Michael Carroll
Reading,MA
Summary
Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field, leveraging ability to understand client needs and provide effective solutions. Committed to applying these skills to new challenges and opportunities.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
PSS Associates
Reading, MA
04.2025 - Current
- Resolved customer issues via phone call
- Managed long call queues while keeping quality of service high
- Provided insight into difficult situations to ensure customer satisfaction
- Collaborated with team members to improve experiences
- Trained a new staff member on the customer service policies and protocol when taking calls
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Cashier
Harrows Chicken Pies
Reading, MA
08.2024 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted with inventory management by restocking shelves and organizing merchandise.
- Provided excellent customer service to make sure customers have a good experience
- Collaborated with team members to optimize store operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedules and extra shifts to meet business needs.
Education
Business Communication
Merrimack College
North Andover05-2029
Skills
- Customer service
- Customer relations
- Data entry
- Problem resolution
- Outstanding communication skills
- Conflict resolution
- Relationship building
STUDENT LEADERSHIP & EXTRACURRICULAR ACTIVITIES
Rocket Ambassador: Ambassador, 2023-2025 (8 hours over the summer) Organized freshman orientation and assisted 5 freshmen with adjustment to high school Led tours throughout the building and lead discussions alongside School Counselor to answer questions Honors Project: Club co-founder, 2023-2025 (1.5-2 hours per week) Run meetings on the first Tuesday of each month Provide volunteer opportunities for those looking to get involved in the community Connect with various organizations and companies to find volunteer work Rocket Ambassador: Ambassador, 2023-2025 (8 hours over the summer) Organized freshman orientation and assisted 5 freshmen with adjustment to high school Led tours throughout the building and lead discussions alongside School Counselor to answer questions Honors Project: Club co-founder, 2023-2025 (1.5-2 hours per week) Run meetings on the first Tuesday of each month Provide volunteer opportunities for those looking to get involved in the community Connect with various organizations and companies to find volunteer work Cross country team: JV member in grade 9, Varsity member in grades 10-12 (10 hours per week) Takes place from late August through November 4x SHAPE athlete of the week, given to those who are hard working and dedicated to the sport 2022 Most improved athlete of the year Member of 2024 Division 1C State Champion team Indoor/Outdoor Track: JV member in grade 9, Varsity member in grades 10-12 (10 hours per week) Member of the 2024 Distance Medley Relay team that placed 6th in Division III, team placed 2nd overall Cross country team: JV member in grade 9, Varsity member in grades 10-12 (10 hours per week) Takes place from late August through November 4x SHAPE athlete of the week, given to those who are hard working and dedicated to the sport 2022 Most improved athlete of the year Member of 2024 Division 1C State Champion team Indoor/Outdoor Track: JV member in grade 9, Varsity member in grades 10-12 (10 hours per week) Member of the 2024 Distance Medley Relay team that placed 6th in Division III, team placed 2nd overall
ACADEMIC HONORS
Honor Roll: Grades 9-12, Awarded to students receiving all A’s & B’s., Biliteracy Achievement Award: Grade 11, Awarded to those who demonstrate an Intermediate proficiency in both English and Spanish, Massachusetts Seal of Biliteracy: Grade 12, Awarded to students that demonstrate a Proficient understanding of both English and Spanish
COMMUNITY SERVICE & VOLUNTEER ACTIVITIES
- Student Mentorship, Reading, Grades 11-12(1.5-2 hours per week), Takes place at Coolidge Middle School in Reading, Support middle school students with homework, Be there as a friend for those who need it
- Reading Public Library, Reading, Grade 12, Assist in anything they may need help with, Could include sorting and reshelving books, checking out books, etc.
Timeline
Customer Service Agent
PSS Associates
04.2025 - Current
Cashier
Harrows Chicken Pies
08.2024 - 05.2025
Business Communication
Merrimack College