Michael Carucci
Elgin,TX
Summary
Focused Lead Transportation Security Officer with a passion for providing security and protection of travelers. Skilled with operating the necessary technology to identify threats. Friendly and personable with excellent communication skills.
Overview
13
13
years of professional experience
Work History
Lead Transportation Security Officer
DEPARTMENT OF HOMELAND SECURITY
05.2023 - Current
- Responsibilities include balancing workloads and tasks assigned by upper management
- Supporting Supervisors with the daily operations of the airport security
- Coaching new TSOs on the correct Standard Operating Procedures (SOP)
- Operated and Calibrated the equipment daily, as well as resolving malfunctions.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Safeguarded transportation operations at commercial airports and railway stations.
- Managed team of trained security professionals engaged in anti-terrorism activities.
TSA Agent
DEPARTMENT OF HOMELAND SECURITY
03.2022 - 05.2023
- Responsibilities included the knowledge of inspecting passengers baggage and themselves
- Learning the knowledge of how to check passengers I.Ds and boarding passes
- Taking the oath of office to uphold the constitution of the United States.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Assisted in deterring potential threats by performing regular and random security checks.
Shift Supervisor
Starbucks
08.2018 - 03.2022
- Responsibilities include opening and/or closing store, leading a team of baristas; and handling of customer complaints/issues.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks
09.2017 - 08.2018
- Responsible for learning all the recipes of the drinks at Starbucks, completing certain tasks in a set amount of time to meet customer needs, training of new baristas.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Apprentice
Midnight Oil Upholstery
07.2015 - 07.2017
- I was given tasks throughout the day, whether it be taking that fabric off of furniture or sewing fabric back on furniture.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
YOUTH SOCCER REFEREE
TOWN OF POUGHKEEPSIE SOCCER CLUB
09.2011 - 07.2017
- Officiate sporting events, games and tournaments to ensure the game rules are observed
- Responsible for the safety of the children and teach the rules of the game.
- Displayed respect to coaches, participants and parents to promote positive playing environment.
- Encouraged respectful behavior from coaches and players alike by setting an example of professionalism throughout matches.
- Eliminated favoritism by adhering to established rules and calling games fairly.
Education
Master of Science - Criminal Justice
Sam Houston State
Huntsville, TX12.2021
Bachelor of Science - Criminal Justice
Sam Houston State
Huntsville, TX12.2019
Associate of Science - Criminal Justice
Dutchess Community College
Poughkeepsie, NY08.2015
Skills
- Management
- Communication
- Leadership
- Passenger Screening
- New Employee Training
- Baggage Inspection
- Emergency Preparedness
- Integrity and Honesty
- Customer relations skills
Timeline
Lead Transportation Security Officer
DEPARTMENT OF HOMELAND SECURITY
05.2023 - Current
TSA Agent
DEPARTMENT OF HOMELAND SECURITY
03.2022 - 05.2023
Shift Supervisor
Starbucks
08.2018 - 03.2022
Barista
Starbucks
09.2017 - 08.2018
Apprentice
Midnight Oil Upholstery
07.2015 - 07.2017
YOUTH SOCCER REFEREE
TOWN OF POUGHKEEPSIE SOCCER CLUB
09.2011 - 07.2017
Master of Science - Criminal Justice
Sam Houston State
Bachelor of Science - Criminal Justice
Sam Houston State
Associate of Science - Criminal Justice
Dutchess Community College