Michael Casey
Harrisburg,PA
Summary
Dedicated host with a strong background in customer engagement and team collaboration. Expert in streamlining processes and managing appointments, ensuring operational efficiency while providing a positive experience for patients and visitors.
Detail-oriented individual recognized for maintaining cleanliness and organization in fast-paced environments. Proven ability to handle high-pressure situations with composure, focused on enhancing service delivery and team productivity.
Dynamic professional skilled in customer service and time management. Known for multitasking proficiency and maintaining a welcoming environment, delivering exceptional support in high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host/Hostee
Penn State Health Milton S. Hershey Medical Center
Hershey, PA
05.2025 - 03.2026
- Welcomed and guided patients and visitors, ensuring a positive first impression.
- Coordinated patient check-in processes, enhancing operational efficiency.
- Managed appointment scheduling using electronic health record systems to streamline workflows.
- Collaborated with healthcare teams to address patient inquiries and resolve concerns promptly.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Rural Mail Carrier Associate
US Post Office
Harrisburg, PA
01.2024 - 03.2025
- Delivered mail efficiently to rural addresses, ensuring timely service and customer satisfaction.
- Sorted and organized mail based on delivery routes for optimal efficiency.
- Maintained accurate records of deliveries and undelivered mail items.
- Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
- Implemented process improvements that enhanced delivery accuracy and reduced errors.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Merchandiser
PepsiCo
Harrisburg, PA
01.2023 - 12.2023
- Analyzed sales data to optimize product placement and inventory levels.
- Collaborated with cross-functional teams to implement merchandising strategies and promotional displays.
- Conducted market research to identify consumer trends and preferences, informing product assortment decisions.
- Trained and mentored junior merchandisers on best practices for effective product presentation.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Dockworker
T Force Freight
Mechanicsburg, PA
04.2022 - 11.2022
- Operated forklifts and pallet jacks to load and unload freight efficiently.
- Inspected incoming shipments for damage and accuracy before processing.
- Collaborated with team members to optimize dock operations and workflow efficiency.
- Maintained organized work areas to ensure safety and compliance with regulations.
- Trained new dock workers on operational procedures and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Supported timely delivery of goods by working closely with transportation teams and maintaining clear communication lines.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Package Handler
Fed Ex Ground
Middletown, PA
06.2021 - 07.2022
- Loaded and unloaded packages efficiently to ensure timely processing and delivery.
- Operated material handling equipment to transport packages within the warehouse.
- Maintained clean and organized work areas to uphold safety standards.
- Collaborated with team members to meet daily operational goals consistently.
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages into correct trucks.
Order Picker
Amazon Factory
Carlisle, PA
01.2022 - 04.2022
- Operated barcode scanners to accurately track and manage inventory.
- Selected and packed customer orders with attention to detail and efficiency.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Collaborated with team members to optimize order fulfillment processes.
- Excellent communication skills, both verbal and written.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Performed proper lifting and handling techniques to maintain safe working environment.
Freight Handler
Fed Ex Freight
Middletown, PA
07.2021 - 01.2022
- Operated forklifts and pallet jacks to transport freight efficiently within warehouse environment.
- Loaded and unloaded shipments, ensuring accurate handling of packages and materials.
- Maintained cleanliness and organization of work areas to comply with safety standards.
- Collaborated with team members to optimize workflow during peak operational periods.
- Loaded and unloaded trucks.
Hub Car Waser
UPS
Philadelphia, PA
10.2020 - 06.2021
- Operated high-pressure washers and cleaning equipment to maintain vehicle cleanliness.
- Applied environmentally safe cleaning solutions for effective dirt removal.
- Conducted thorough inspections of vehicles post-wash to ensure quality standards.
- Collaborated with team members to streamline vehicle washing processes.
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Pressure washed car exterior, wheel wells, and tires.
Education
High School Diploma -
Central Penn College
Summerdale, PAHigh School Diploma -
Mathematics Civics Science Charter School
Philadelphia, PA06-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Reservations management
- Customer engagement
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Safe driving
- Package handling
- Heavy lifting
- Defensive driving
- Teamwork
- Time management
- Warehouse safety
- Mechanical aptitude
- Freight handling
- Loading and unloading
Certification
- Licensed CDL Class A
Timeline
Host/Hostee
Penn State Health Milton S. Hershey Medical Center
05.2025 - 03.2026
Rural Mail Carrier Associate
US Post Office
01.2024 - 03.2025
Merchandiser
PepsiCo
01.2023 - 12.2023
Dockworker
T Force Freight
04.2022 - 11.2022
Order Picker
Amazon Factory
01.2022 - 04.2022
Freight Handler
Fed Ex Freight
07.2021 - 01.2022
Package Handler
Fed Ex Ground
06.2021 - 07.2022
Hub Car Waser
UPS
10.2020 - 06.2021
High School Diploma -
Central Penn College
High School Diploma -
Mathematics Civics Science Charter School