Michael Castro
Castle Pines,CO
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
Zynex Medical
Englewood, CO
09.2024 - 06.2025
- Consistently achieved high patient satisfaction scores by resolving billing and product inquiries with empathy and accuracy.
- Reduced overdue balances by negotiating effective payment plans, increasing collections while maintaining patient trust.
- Recognized for delivering a “world-class” experience through professional communication and problem resolution.
Administrative Coordinator
Delta Dental of Colorado
Centennial, CO
11.2023 - 07.2024
- Streamlined office operations by drafting new procedures and job aids that improved efficiency for staff onboarding.
- Successfully coordinated vendor partnerships, ensuring timely completion of facility repairs and maintenance.
- Maintained professionalism under high-pressure situations, strengthening the company’s reputation for reliability.
Customer Service Representative
Delta Dental of Colorado
Centennial, CO
01.2022 - 11.2023
- Ranked as a top performer in call center metrics, consistently exceeding expectations for call quality and efficiency.
- Achieved repeated “perfect scores” on quality assurance assessments for accuracy and professionalism.
- Improved provider and member experience by resolving complex benefit and claims questions quickly and effectively.
Rideshare Driver
Uber
Denver, CO
01.2014 - 02.2023
- Maintained a perfect 5.0-star rating earning recognition as a top driver in the Denver Metro area.
- Praised by passengers for exceptional customer service, professionalism, and safety.
- Completed all trips without any safety incidents, demonstrating reliability and commitment to passenger security.
Licensed Medicare Sales Agent
Physicians Mutual
Englewood, CO
03.2021 - 08.2021
- Surpassed sales goals by educating seniors on Medicare plans, dental, and cancer policies.
- Overcame objections with clear communication and personalized solutions, driving enrollment growth.
- Built lasting client relationships by delivering compassionate, customer-first service.
Customer Service Representative
Maximus
Glendale, CO
10.2019 - 09.2020
- Helped Maryland residents navigate complex health insurance enrollment, improving access to care.
- Resolved complex eligibility and coverage issues, reducing escalations and improving customer satisfaction.
- Handled a high call volume while consistently receiving commendations for service excellence.
Purchase Consultant
iLendingDIRECT
Englewood, CO
03.2017 - 11.2017
- Increased sales revenue by guiding customers through financing and purchasing processes with clarity and trust.
- Processed loan contracts with 100% compliance and accuracy.
- Built customer confidence by clearly explaining loan terms, ensuring clients fully understood agreements before signing.
Owner
Sapphire Talent
Denver, CO
03.2013 - 12.2016
- Founded and scaled a boutique talent agency, securing clients through networking, digital marketing, and branding.
- Grew social media reach and client base by developing innovative marketing strategies.
- Provided mentorship and brand development services, helping models and talent secure new opportunities.
Optician
Walmart
Castle Rock, CO
01.2011 - 01.2013
- Boosted eyewear sales by tailoring product recommendations to customers' prescriptions and needs.
- Restored customer trust by performing expert repairs on glasses and frames.
- Processed optical orders, remakes, and managed inventory through Walmart’s optical software systems.
Sales Associate
Cokesbury
Denver, CO
01.2010 - 01.2011
- Supported graduate students and faculty with professional customer service while managing sales and inventory.
- Assisted with inventory tracking, ensuring shelves were fully stocked and organized.
- Supported book sales for graduate programs by coordinating with professors and students.
Senior Associate Pastor
Harbor Trinity Church
Costa Mesa, CA
08.2007 - 08.2009
- Developed and implemented ministry programs, enhancing congregational participation, and supporting spiritual development across age groups.
- Organized and led international and domestic mission trips, including projects in Seattle, Baltimore, and Uganda.
- Delivered impactful sermons and lectures that strengthened community engagement.
Assistant Pastor
Westside Christian Fellowship
Santa Monica, CA
03.2006 - 08.2007
- Mentored young adults and UCLA PhD students, building a thriving academic-based community group.
- Led local and international outreach programs, achieving measurable increases in engagement and participation.
- Provided pastoral counseling, addressing spiritual, emotional, and psychological needs of church members.
Adjunct Professor
Biola University
La Mirada, CA
08.2003 - 05.2005
- Taught undergraduate courses in Biblical Studies and Theology, earning strong student evaluations.
- Developed and enhanced course curricula, integrating contemporary scholarship and interactive teaching methods.
- Facilitated engaging classroom discussions, promoting critical thinking and active participation among students.
Education
Master of Divinity (M.Div.) - La Mirada
Talbot School of Theology, Biola University
La Mirada05.2003
Bachelor of Arts - Biblical Studies
Biola University
La Mirada, CA05.1999
Skills
- Performance Management
- Coaching & Mentoring
- Problem-Solving
- Customer Service Excellence
- Call Center Expertise
- Collections & Negotiation
- Salesforce
- Microsoft Office & Teams
- Zoom
- HIPAA Compliance
- Medical Terminology
- Digital Marketing
- Content Creation
- AI Research & Prompt Engineering
Certification
- Health and Accident Producer License: Active July 2020 to December 2023.
- Auto Vehicle Sales License in Colorado: Active March 2017 to March 2018.
References
References available upon request.
Timeline
Patient Support Specialist
Zynex Medical
09.2024 - 06.2025
Administrative Coordinator
Delta Dental of Colorado
11.2023 - 07.2024
Customer Service Representative
Delta Dental of Colorado
01.2022 - 11.2023
Licensed Medicare Sales Agent
Physicians Mutual
03.2021 - 08.2021
Customer Service Representative
Maximus
10.2019 - 09.2020
Purchase Consultant
iLendingDIRECT
03.2017 - 11.2017
Rideshare Driver
Uber
01.2014 - 02.2023
Owner
Sapphire Talent
03.2013 - 12.2016
Optician
Walmart
01.2011 - 01.2013
Sales Associate
Cokesbury
01.2010 - 01.2011
Senior Associate Pastor
Harbor Trinity Church
08.2007 - 08.2009
Assistant Pastor
Westside Christian Fellowship
03.2006 - 08.2007
Adjunct Professor
Biola University
08.2003 - 05.2005
Master of Divinity (M.Div.) - La Mirada
Talbot School of Theology, Biola University
Bachelor of Arts - Biblical Studies
Biola University