Summary
Overview
Work History
Education
Skills
Timeline
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Michael Cernicky

Austin,TX

Summary

Accomplished Store Owner and Manager with a proven track record in enhancing customer satisfaction and business networking. Expert in store operations and financial planning, I successfully adapted Premium Cigarettes and Shell Oil operations to market demands, fostering robust vendor relationships and team performance. Skilled in inventory control and conflict resolution, I prioritize results and partnerships.

Overview

14
14
years of professional experience

Work History

Store Owner

Premium Cigarettes
02.2017 - 04.2023
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.

Manager

Shell Oil
01.2009 - 10.2015
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Elk Grove High School
Elk Grove, CA

Skills

  • Store operations
  • Business Networking
  • Store maintenance
  • Financial Planning
  • Inventory Contol

Timeline

Store Owner

Premium Cigarettes
02.2017 - 04.2023

Manager

Shell Oil
01.2009 - 10.2015

Elk Grove High School
Michael Cernicky