Michael Cernicky
Austin,TX
Summary
Accomplished Store Owner and Manager with a proven track record in enhancing customer satisfaction and business networking. Expert in store operations and financial planning, I successfully adapted Premium Cigarettes and Shell Oil operations to market demands, fostering robust vendor relationships and team performance. Skilled in inventory control and conflict resolution, I prioritize results and partnerships.
Overview
14
14
years of professional experience
Work History
Store Owner
Premium Cigarettes
02.2017 - 04.2023
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
Manager
Shell Oil
01.2009 - 10.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Elk Grove High School
Elk Grove, CASkills
- Store operations
- Business Networking
- Store maintenance
- Financial Planning
- Inventory Contol
Timeline
Store Owner
Premium Cigarettes
02.2017 - 04.2023
Manager
Shell Oil
01.2009 - 10.2015
Elk Grove High School