Michael Chan
El Paso,Texas
Summary
A driven, results-oriented professional with a proven track record in devising and executing effective strategies to meet specific needs. Known for adept problem-solving abilities in overcoming obstacles and dedicated to empowering individuals and families to reach their objectives.
Overview
23
23
years of professional experience
Work History
Intern
Center Against Sexual Family Violence CASFV
08.2023 - 02.2024
- Directed individuals and their families affected by domestic violence to the necessary support services tailored to their needs
- Utilized evidence-based intervention strategies tailored to the unique needs of each client, considering factors such as demographic information and the specific context of the situation
- Employed empathetic communication and active listening skills to establish trust and rapport with clients experiencing mental health challenges or safety risks
- Mobilized community resources and partnerships to enhance support networks and promote resilience among individuals in crisis.
Dispatcher
Veteran Affairs
11.2022 - 07.2023
- Implemented robust security protocols and procedures to safeguard the confidentiality and privacy of sensitive mental health information within the Veterans Affairs (VA) system
- Collaborated with interdisciplinary teams to assess security risks and vulnerabilities, developing and implementing tailored strategies to mitigate potential threats to mental health data integrity
- Responded promptly to security incidents or breaches, conducting thorough investigations and implementing corrective actions to prevent recurrence.
Armed Forces
01.2014 - 11.2021
- Directed and mentored a team of diverse individuals, fostering a culture of trust, accountability, and mutual support within high-pressure environments
- Activated community resources and forged partnerships to strengthen support networks and foster resilience among individuals facing crises
- Utilized effective communication and conflict resolution skills to navigate challenging situations and promote positive outcomes in dynamic and fast-paced settings
- Implemented proactive measures to promote mental health awareness and resilience-building strategies among team members, fostering a supportive and inclusive environment
- Enhanced the application of crisis management expertise to support individuals navigating through financial hardship, mental health crises, domestic disputes, and various other stressful situations.
Armed Forces
05.2001 - 01.2014
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Leveraged problem-solving and decision-making abilities to address complex issues and facilitate timely access to mental health resources for personnel in need
- Investigated and resolved accounting, service, and delivery concerns
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Master of Social Work -
The University of Texas At El Paso
El Paso, TX05.2025
Bachelor of Science: Business Management -
Northern Arizona University
Flagstaff, AZ05.2000
Skills
- Case Management
- Adaptability
- Cultural Competence
- Advocacy
- Member Services and Support
Additional Information
Audie Murphy Member organized events and fundraisers within the community
Leadership Experience
January 2017- May 2017
Timeline
Intern
Center Against Sexual Family Violence CASFV
08.2023 - 02.2024
Dispatcher
Veteran Affairs
11.2022 - 07.2023
Armed Forces
01.2014 - 11.2021
Armed Forces
05.2001 - 01.2014
Master of Social Work -
The University of Texas At El Paso
Bachelor of Science: Business Management -
Northern Arizona University
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