Michael Charette
Denver,NC
Summary
Dynamic Assistant General Manager at HMS HOST, recognized for winning the Brew and Bite competition and enhancing service delivery through effective cost management and staff scheduling. Proven expertise in inventory control and exceptional customer service, driving operational excellence and fostering employee relations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
HMS HOST, Charlotte Douglas International Airport
Charlotte, NC
01.2025 - Current
- Oversaw 5 airport locations, including 2 full-service restaurants, a bar, and a grab-and-go outlet, streamlining staffing, ordering, scheduling, and cost management for improved service delivery.
- Won the Brew and Bite cooking competition at the airport, showcasing exceptional culinary skills.
- Opened a new airport location, overseeing order guide creation, staffing, and kitchen equipment setup.
Cook Shift Leader
Austins Restaurant Group
Pawleys Island, SC
12.2023 - 01.2025
- Ensured kitchen staff followed health and safety regulations.
- Resolved customer complaints in a timely manner.
- Organized the work area for efficient functioning during shifts.
- Reviewed food orders to verify accuracy before they were sent out.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
Executive Chef
Link and Pin
Huntersville , NC
09.2020 - 12.2023
- Organized daily kitchen operations to ensure efficient meal preparation and service.
- Executed preparation and cooking tasks on the line, ensuring high-quality food service.
- Optimized inventory management through strategic ordering aligned with weekly requirements.
- Controlled labor costs through effective use of staff scheduling techniques.
Education
Some College (No Degree) - Business Administration and Management
Coastal Carolina University
Conway, SCSkills
- Cost management and inventory control
- Staff scheduling and performance evaluation
- Quality assurance and health regulations
- Customer service excellence
- Financial reporting
- Employee relations
References
- Krisya Quesada General Manager Link and Pin. Phone 7046548247
- Annette Austin- Owner Austins Harvest Restaurant 8433251176
- Brandon Custer - General Manager Link and Pin 5403367954
Timeline
Assistant General Manager
HMS HOST, Charlotte Douglas International Airport
01.2025 - Current
Cook Shift Leader
Austins Restaurant Group
12.2023 - 01.2025
Executive Chef
Link and Pin
09.2020 - 12.2023
Some College (No Degree) - Business Administration and Management
Coastal Carolina University