Michael Christou
Hanover Park,IL
Summary
Highly motivated Associate with extensive customer service, sales, and project management experience. Outgoing professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
13
13
years of professional experience
Work History
Senior Service Advisor
McGrath Colosimo LTD
11.2020 - Current
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Led a team of advisors to consistently achieve monthly performance targets and objectives.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Developed estimates by costing materials, supplies and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
Builder and Retail Sales
Grand Appliance
12.2016 - 11.2020
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Met and exceeded sales goals increases of 15% by highlighting target merchandise with strategic promotional approaches.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
- Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
Account Manager
PIRCH
03.2013 - 10.2016
- Managed multiple accounts which included sales, purchasing, scheduling, install, delivery, and service.
- Assisted a wide range of multi-unit, multi phase projects, that consisted of sales of products, procurement of pricing from various venders, delivery and install of multiphase projects.
- Ensured projects were completed according to approved time, quality and cost estimates.
- Developed and improved account relationships.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Managed over 50 accounts with multiple projects and project managers.
- Monitored project progress, identified risks and took corrective action as needed.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Service // Tech Support
ABT
09.2011 - 03.2013
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Award winning customer service and tech support of electronics and appliances.
- Educated customers on electronic operation and hookups with exceptional troubleshooting abilities.
- Processed returns and arranged in-shop and in-home repairs of electronics.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Criminalistics And Criminal Science
Westwood College
Chicago, IL05.2011
Associate of Arts -
William Rainey Harper College
Palatine, IL05.2006
Skills
- Relationship development
- Project organization
- Microsoft applications proficiency
- Organization
- Customer service
- Problem resolution
- Subtle and effective sales skills
- Multitasking and organization
- Team collaboration
Timeline
Senior Service Advisor
McGrath Colosimo LTD
11.2020 - Current
Builder and Retail Sales
Grand Appliance
12.2016 - 11.2020
Account Manager
PIRCH
03.2013 - 10.2016
Service // Tech Support
ABT
09.2011 - 03.2013
Associate of Arts -
William Rainey Harper College
Bachelor of Arts - Criminalistics And Criminal Science
Westwood College
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