Summary
Overview
Work History
Skills
Timeline
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Michael Ciocca

Northfield,OH

Summary

Motivated, enthusiastic about developing relationships with clients and customers. Over a decade of sales experience. Effective, consistent, responsible at working independently and with others to accomplish all goal as a team. Skilled in handling all aspects of sales; selling, closing, servicing and post-closing follow-ups. Exceptional negotiating and customer service skills.

Overview

19
19
years of professional experience

Work History

Business Development Manager

Amotec
Cuyahoga Falls
01.2022 - 03.2022
  • Responsible for full end-to-end client sales and account management.
  • Prospected for potential clients using various direct methods such as calling, face to face meetings, and indirect methods such as networking.
  • Delivered exceptional service, remained engaged with all clients, and built a professional network that results in further business opportunities.
  • Cultivated successful long-term relationships with organizations.

Loan Processor, Mortgage Broker

PNC
11.2020 - 09.2021
  • Main point of contact during the loan process.
  • Responsible for processing mortgage loans, FHA and Conforming refinances approved by an underwriter or automated system.
  • Authority to clear conditions, resolve title issues and issue changes to loan terms.
  • Required to maintain a high level of customer service by being proactive in communication with customers, including banking center associates.

Business Development Manager

Ever Staff
Solon
08.2019 - 07.2020
  • Responsible for full end-to-end client sales and account management.
  • Prospected for potential clients using various direct methods such as calling, face to face meetings, and indirect methods such as networking.
  • Delivered exceptional service, remained engaged with all clients, and built a professional network that results in further business opportunities.
  • Cultivated successful long-term relationships with organizations.

Level 2 Welder

Swagelok
Solon
03.2018 - 08.2019
  • Came in through staffing agency, Legacy Staffing, as an entry-level Welder; was hired in as a certified Welder (level 2) permanent associate on 4/23/2018.
  • Duties include prepping parts, putting parts together, weighing parts with the ability to read and understand welding matrix; also did arc welding in chambers.
  • Measuring glands, inspecting quality for parts that could possibly be used in areo-technology, gas-lines, pipelines, and oilrigs.

Senior Loan Officer

First Ohio Bank Lending/Proficio/BBMC/Access National
Independence
01.2003 - 12.2017
  • Company Overview: (acquisitions of same bank)
  • Communicate with clients and sell products.
  • Review, process, close and administer loan proposals for FHA, VA and Conventional loans.
  • Interview applicants and request specified information for loan applications.
  • Analyze the applicant’s financial status, credit, and property evaluation to determine feasibility of granting the loan and submit application to credit analyst for verification and recommendation.
  • Perform income analysis to determine housing ration and DTI percentage.
  • Ensure loan agreements are complete and accurate according to policy.
  • (acquisitions of same bank)

Home Service Specialist

Bank of America
Seven Hills
07.2012 - 10.2014
  • Main point of contact during the loan process.
  • Responsible for processing mortgage loans, FHA purchases and Conforming refinances approved by an underwriter or automated system.
  • Authority to clear conditions, resolve title issues and issue changes to loan terms.
  • Required to maintain a high level of customer service by being proactive in communication with customers, including banking center associates, realtors, etc.
  • Continuously exceeded management’s timeframe and bonused as Top Processor.

Skills

  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Excel
  • Proficiency in Microsoft Word
  • Proficiency in Microsoft Outlook
  • Proficiency in Microsoft Power Point
  • Proficiency in Blend
  • Proficiency in Encompass
  • Proficiency in Salesforce
  • Interpersonal communication
  • Time management
  • Flexibility
  • Availability
  • Maintaining Metrics

Timeline

Business Development Manager

Amotec
01.2022 - 03.2022

Loan Processor, Mortgage Broker

PNC
11.2020 - 09.2021

Business Development Manager

Ever Staff
08.2019 - 07.2020

Level 2 Welder

Swagelok
03.2018 - 08.2019

Home Service Specialist

Bank of America
07.2012 - 10.2014

Senior Loan Officer

First Ohio Bank Lending/Proficio/BBMC/Access National
01.2003 - 12.2017

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Michael Ciocca