Michael Clayton
12517 Cranbrook Ave Hawthorne ,CA
Summary
Highly organized, meticulous and detail-oriented with talent for accurate shipment tracking and problem resolution. I am able to identify and mitigate customer problems/issues in order to provide viable solutions. I understand the importance of People Satisfaction and positive customer experience while maintaining the integrity of the company’s brand. I have profound knowledge of world geography, countries, and air & ocean imports. I encompass a strong work ethic and great leadership skills which will be beneficial to my employer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Car Counter Sales Rep
Hertz
Los Angeles, CA
01.2017 - 01.2018
- Provided world class customer service professionally and effectively, sold Hertz Products and services to meet the customer’s travel needs.
- Daily I managed the rentals and returns process, in compliance with Hertz’s policies and procedures, I process customer rentals with accuracy and attention to detail.
- Drive continuous improvement by communicating customer feedback to the team and I engage in action planning to improve operational performance and customer satisfaction.
- I resolve customer issues and concerns professionally using effective customer service techniques.
- I maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
- I work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
Lot Attendant
Home Depot
Paramount, CA
01.2014 - 01.2016
- Assisted Customers on selection of holiday trees and seasonal items
- Knowledge required on selecting tree types; Noble, Douglas, and Fraser Fir
- Understanding the safety hazards of utilizing power tools in cutting trees
- Understanding the proper way of securing trees to customers cars minimizing damage as well as driver hazard by providing red flags for safety and visibility to others
Teacher Assistant
Cerritos College
Norwalk, CA
01.2014 - 01.2016
- Assisted College Professor’s by providing administrative duties.
- Setup and organize student workload schedule
- Distribute and collect assignments
- Responsible for answering phones and recording messages
Education
A.A - General Studies
Cerritos College
Norwalk, CA02-2026
Certificate of Completion - undefined
Diversified Vocational College
Los Angeles, CA01-2020
Diploma - undefined
Artesia High School
Lakewood, CA01-2011
Skills
- Proficient in Microsoft Office: Word & Excel (45 WPM & know 10 key by touch)
- Passion for Customer Service and Knowledgeable of Import/Export Doc’s
- Communicates well verbally and in Writing
- Professional Appearance
- Ability to Navigate Multiple Computer Systems
- Team Player
- Willing to work Flexible Schedule
Certification
- First Aid, CPR & AED
- OSHA 10
- Hazmat
- Guard Card
- Asbestos
- Mold Mediation
- Guard card
Timeline
Car Counter Sales Rep
Hertz
01.2017 - 01.2018
Lot Attendant
Home Depot
01.2014 - 01.2016
Teacher Assistant
Cerritos College
01.2014 - 01.2016
Certificate of Completion - undefined
Diversified Vocational College
Diploma - undefined
Artesia High School
A.A - General Studies
Cerritos College