Amber Fontana
Tempe,AZ
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician (Call Center)
Walgreens
Chandler, AZ
09.2024 - Current
- Call center environment, assists patients with refills, transfer of prescriptions, and work with customer complaints to find resolutions. Also enroll patients into the mail order program, entering insurance information, and doing refills, and resolutions management.
Driver
Uber
Phoenix, AZ
04.2022 - 09.2024
- Drove passengers safely and professionally to their destination while providing excellent customer service.
Phone Banker
Arizona Financial Credit Union
Phoenix, AZ
03.2020 - 04.2022
- Assisted with customer accounts, conflict resolution, transferred funds, set up wire transfers, opened/closed accounts, and worked in IT to assist members with their ATM and other technical issues.
- Call center environment.
Assistant Manager
Einstein Bagels
Phoenix, AZ
07.2015 - 03.2020
- Opened the store, answered to the store manager, completed inventory and provided top level customer service.
- Assisted customers with sales, served coffee and bagels etc.
- Created schedule for team members, and made sure customer satisfaction stayed at a certain level each week.
Education
Associate of Science - Business Administration And Management
Maricopa Community Colleges, Mesa Community College
Mesa, AZ 01.1994 - 12.1996
Skills
- Strong PC skills
- 10-key by touch
- Strong phone communication skills
- Type 45 wpm
- Proficient with Microsoft Office
- Proficient with Word
- Proficient with Excel
- Ability to quickly communicate information effectively
- Ability to quickly assess customer needs
- Experience working with multi-screen computers
- Experience with 9-1-1 dispatch
Certification
Pharmacy Technician Certificate
Timeline
Pharmacy Technician (Call Center)
Walgreens
09.2024 - Current
Driver
Uber
04.2022 - 09.2024
Phone Banker
Arizona Financial Credit Union
03.2020 - 04.2022
Assistant Manager
Einstein Bagels
07.2015 - 03.2020
Associate of Science - Business Administration And Management
Maricopa Community Colleges, Mesa Community College
01.1994 - 12.1996