Quiana Carson
Pharmacy Technician
Conyers,GA
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your establishment. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician (Call Center)
Grady Memorial Hospital
07.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and maintained courteous and effective working relationships
- Adhered to social distancing protocols and wore mask or face shield
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked flexible hours across night, weekend and holiday shifts
- Applied effective time management techniques to meet tight deadlines
- Skilled at working independently and collaboratively in a team environment
- Delivered services to customer locations within specific timeframes
Pharmacy Technician
Aureus Medical Staffing Agency
01.2021 - 05.2022
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Call Center Agent
TDB Communications
06.2020 - 01.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Resolved over 45 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Pharmacy Technician
Department Of Veterans Affairs
01.2009 - 05.2020
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Pharmacy Technician
Walmart Supercenter
02.2006 - 11.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Set up and modified patient profiles in people plus to include current information such as medications and insurance details.
Education
No Degree - Pharmacy Technology
Albany Technical College
Albany, GA03.2002
GED -
Albany Technical College
Albany, GA01.2000
Skills
- Storage Maintenance and Security
- Patient Profile Setup
- Prescription Refill Fulfillment
- Answering and Routing Calls
- Cash Register Operation
- Chemical Handling
- Equipment Cleaning and Maintenance
- Organization and Prioritization
- FDA Drug Safety Guidelines
- Microsoft Outlook
- Ordering and Stocking Medications
- Dosage Calculation
- Receiving Incoming Supplies
- Manual and Automated Medication Dispensing
- IV Preparations
- Drug Inventory Management
- Confidentiality and HIPAA
- Aseptic Techniques
- Item Pricing
- Verifying Patient Data
- Pyxis MedStation
- Point-of-Sale (POS) Software
- Billing and Reimbursement Software
- Compounder Software
Certification
- CPhT - Certified Pharmacy Technician
Additional Information
Licensed Pharmacy Tech in Georgia and Illinois
Timeline
Pharmacy Technician (Call Center)
Grady Memorial Hospital
07.2022 - Current
Pharmacy Technician
Aureus Medical Staffing Agency
01.2021 - 05.2022
Call Center Agent
TDB Communications
06.2020 - 01.2021
Pharmacy Technician
Department Of Veterans Affairs
01.2009 - 05.2020
Pharmacy Technician
Walmart Supercenter
02.2006 - 11.2014
No Degree - Pharmacy Technology
Albany Technical College
GED -
Albany Technical College
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