Michael Coburn
Manchester,NH
Summary
Sr. Sales/Service Territory Manager with years of proven sales and leadership skills. Brings relevant experience in developing and managing customer relationships, and leading high-performing sales. Known for problem-solving abilities and commitment to achieving territory objectives. Previous roles have shown significant growth in a customer base territory through effective customer relationships and building and long term reputation for being dependable.
Overview
36
36
years of professional experience
Work History
Sr. Sales/Service Territory Manager
Ecolab
St. Paul, MN
03.2003 - 10.2024
- Developed and implemented strategies to increase sales in assigned territory.
- Provided training and support to team members on product knowledge, sales techniques and service troubleshooting
- Resolved customer complaints regarding sales and service promptly and professionally.
- Planned travel schedule for visiting customers within assigned territory on a regular basis.
- Met or exceeded established set target growth month over month.
- Prepared detailed reports for customers for service recaps and new sales opportunities.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones to achieve business objectives.
Sales and Service Technician
Summit Supply
Chester, NH
10.1999 - 03.2003
- Repaired, serviced and tested customer equipment onsite or in-shop.
- Identified potential sales opportunities by analyzing customer needs and recommending appropriate products and services.
- Provided technical support to customers via phone, email and in person.
- Created repair estimates for customers based on diagnosis of malfunctioning equipment.
- Responded promptly to customer inquiries related to product issues and service requests.
- Made recommendations to customers to promote brand effectiveness and product benefits.
Asst General Manager
Clam King
Manachester, NH
04.1989 - 10.1999
- Managed daily operations of the store, including scheduling and supervising staff.
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured that customer service standards were met or exceeded at all times.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Education
High School Diploma -
Manchester High School West
Manchester, NH06-1988
Skills
- Budget Management
- Relationship Building
- Product and Service Sales
- Customer Relationship Management
- Multitasking and Organization
- Employee Training and Development
- Schedule Management
- Preventive Maintenance
- Technical Troubleshooting
References
References available upon request.
Timeline
Sr. Sales/Service Territory Manager
Ecolab
03.2003 - 10.2024
Sales and Service Technician
Summit Supply
10.1999 - 03.2003
Asst General Manager
Clam King
04.1989 - 10.1999
High School Diploma -
Manchester High School West
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