Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Michael Coia

Havertown,PA

Summary

Accomplished at SimpleTire, I leveraged analytics and relationship development to transform customer experiences, driving sales from 100,000 to 350,000 units. Spearheaded inventory system launches and optimized supply chains, consistently exceeding 95% in on-time delivery metrics. Proficient in Power BI and AWS QuickSight, with a knack for fostering team collaboration.

Overview

6
6
years of professional experience

Work History

Senior Planner, 3PL Management

SimpleTire
Trevose, USA
01.2023 - 12.2024
  • Partnered with Sales, Marketing, and Analytics teams to create seamless customer experiences, aligning inventory strategies with market demand
  • Negotiated with manufacturers to drive cost savings while maximizing customer satisfaction through enhanced service offerings
  • Spearheaded initiatives to improve systematic workflows, delivering consistent and measurable results
  • Utilized advanced data analysis to identify trends, optimize inventory levels, and inform strategic business decisions
  • Led and launched an inventory management system, streamlining operations and enhancing stock accuracy
  • Allocated inventory across the country to align with business needs and ensure market demands were met
  • Achieved significant growth in sales, scaling from 100,000 units sold to 350,000 year-over-year

Supply Chain Solutions Manager

SimpleTire
Trevose, USA
01.2022 - 12.2022
  • Built and nurtured strong relationships with retail partners, serving as a trusted advisor on supply chain optimization
  • Led a high-performing team to achieve on-time shipping and delivery metrics consistently exceeding 95%
  • Leveraged data-driven insights to streamline processes, improving overall customer experience
  • Conducted in-depth analyses of partner and carrier performance metrics to recommend improvements and enhance operational efficiency
  • Played a key role in supply network optimization, contributing to more efficient operations and cost reductions

Operations Team Lead

SimpleTire
Trevose, USA
02.2021 - 12.2021
  • Directed a team to address customer escalations and implement efficient resolutions, enhancing satisfaction and loyalty
  • Collaborated with sales teams to align operations with client needs, delivering tailored solutions
  • Analyzed key performance metrics to identify areas of improvement, fostering continuous process innovation

Operations Specialist

SimpleTire
Trevose, USA
12.2018 - 02.2021
  • Acted as a primary contact for client inquiries, resolving complex issues with professionalism and care
  • Supported operational leads in achieving strategic KPIs through targeted problem-solving
  • Contributed to cross-functional teams to improve overall service delivery

Inside Sales Representative

SimpleTire
Trevose, USA
10.2018 - 12.2018
  • Engaged with a diverse customer base, providing tailored solutions and fostering trust through effective communication
  • Surpassed weekly sales targets by leveraging a customer-first approach

Customer Care Representative

SimpleTire
Trevose, USA
07.2018 - 10.2018
  • Delivered empathetic and efficient support to resolve customer complaints, driving retention
  • Demonstrated exceptional interpersonal skills to build rapport and loyalty with clients

Education

Associates of Arts - Hotel and Hospitality Management

Bucks County Community College
Newtown, PA
05.2017

Skills

  • Customer Success Strategy
  • Relationship Development
  • Effective Communication
  • Collaborative Project Management
  • Process Optimization
  • Analytics Using Power BI and AWS QuickSight
  • Microsoft Office Suite (Word, PowerPoint, Excel)
  • Jira Proficiency

Accomplishments

  • Team Member of the Month, 03/01/19, Recognized for outstanding commitment to company values and team success.
  • Rubber Meets the Road Award, 02/01/19, Honored for excellence in balancing and improving operational duties.
  • Employee of the Quarter, 10/01/17 - 12/31/17, Acknowledged for top-tier work ethic and dedication in dining services.

References

Available upon request.

Timeline

Senior Planner, 3PL Management

SimpleTire
01.2023 - 12.2024

Supply Chain Solutions Manager

SimpleTire
01.2022 - 12.2022

Operations Team Lead

SimpleTire
02.2021 - 12.2021

Operations Specialist

SimpleTire
12.2018 - 02.2021

Inside Sales Representative

SimpleTire
10.2018 - 12.2018

Customer Care Representative

SimpleTire
07.2018 - 10.2018

Associates of Arts - Hotel and Hospitality Management

Bucks County Community College

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Michael Coia