Michael Colvin
Katy,TX
Summary
Accomplished professional with extensive experience in sales management. Known for developing training programs and implementing successful sales strategies that resulted in increased productivity and customer loyalty.
Overview
28
28
years of professional experience
Work History
General Sales Manager
Tommie Vaughn Ford
Houston, Tx
09.2018 - 08.2026
- Led sales team to consistently achieve monthly targets while enhancing customer engagement.
- Developed training programs that improved staff product knowledge and sales techniques.
- Collaborated with marketing team on promotional campaigns, resulting in increased vehicle sales.
- Conducted regular performance reviews to mentor team members and promote professional growth.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Monitored customer satisfaction levels and took corrective action when needed.
- Stayed up-to-date on extensive company products and services.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Negotiated contracts with vendors and suppliers for better pricing terms.
- Assisted in developing pricing models for various products or services offered by the company.
- Built sales forecasts and schedules to reflect desired productivity targets.
General Manager
AutoNation Toyota Gulf Freeway
Houston, Tx
05.2016 - 08.2018
- Managed daily operations and staff at a leading automotive dealership.
- Oversaw sales strategies to enhance customer engagement and satisfaction.
- Developed marketing initiatives to increase brand awareness in the community.
- Ensured compliance with industry regulations and safety standards.
- Fostered a positive work environment through team-building activities.
- Analyzed financial reports to guide budgetary decisions and resource allocation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
General Sales Manager
Autonation Ford of Katy
Katy, Texas
03.2008 - 04.2016
- Led sales team to achieve monthly targets and improve customer engagement.
- Developed training programs to enhance staff product knowledge and sales techniques.
- Coordinated inventory management to ensure optimal stock levels for sales demands.
- Collaborated with marketing team on promotional campaigns to boost vehicle sales.
- Conducted regular performance reviews to mentor and support team members.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Monitored customer satisfaction levels and took corrective action when needed.
- Maintained accurate records of all transactions in the company's CRM system.
- Analyzed competitor strategies to gain an edge over them in the marketplace.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Sales Manager
Lone Star Ford
Houston, Tx
01.2006 - 02.2008
- Managed sales team to achieve monthly targets and improve customer engagement.
- Developed training programs for new sales staff to enhance product knowledge.
- Utilized CRM software to track sales activities and manage client relationships.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Resolved customer complaints regarding sales and service.
Sales Manager
Mac Haik Ford
Houston, Tx
06.2000 - 12.2005
- Managed sales team to achieve monthly targets and improve customer engagement.
- Developed training programs for new sales staff to enhance product knowledge.
- Facilitated regular meetings to discuss sales performance and set goals.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Gained market share in new sales performance through aggressive team training.
Sales Associate
Mac Haik Ford
Houston, Tx
03.1998 - 05.2000
- Assisted customers in selecting vehicles based on their needs and preferences.
- Provided detailed information about vehicle features and financing options.
- Conducted test drives to demonstrate vehicle capabilities and performance.
- Maintained knowledge of current inventory and promotions for effective selling.
- Managed customer inquiries through phone, email, and in-person interactions.
- Facilitated paperwork processing for vehicle purchases and trade-ins efficiently.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
Education
BBA - Business Administration
University of Houston
Houston, Tx05-1981
Skills
- Sales forecasting
- Inventory management
- Customer relationship management
- Pricing strategy development
- Team building
- Employee training
- Problem solving
Timeline
General Sales Manager
Tommie Vaughn Ford
09.2018 - 08.2026
General Manager
AutoNation Toyota Gulf Freeway
05.2016 - 08.2018
General Sales Manager
Autonation Ford of Katy
03.2008 - 04.2016
Sales Manager
Lone Star Ford
01.2006 - 02.2008
Sales Manager
Mac Haik Ford
06.2000 - 12.2005
Sales Associate
Mac Haik Ford
03.1998 - 05.2000
BBA - Business Administration
University of Houston